Hope McLeod
Blooming Grounds Express
Winona
3
years of professional experience
Marketing student with experience in market research, consumer analysis, and client-based projects through academic coursework and internship experience. Demonstrated ability to lead initiatives, collaborate across teams, and communicate effectively with diverse stakeholders. Recognized for a strong work ethic, analytical problem-solving, adaptability, and a commitment to delivering high-quality results in fast-paced environments.
Work History
Sales Associate
2 Months- Assisted customers with product selection, pricing, and order placement using strong Fastenal product knowledge.
- Processed counter sales, phone inquiries, and will-call orders with accuracy and professionalism.
- Maintained inventory organization, replenished stock, and supported efficient branch product availability.
- Prepared quotes, tracked orders, and communicated delivery updates to customers and internal teams.
Barista Assistant Manager
2 Years 3 Months- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Described menu items to customers and suggested appealing products.
- Managed cash register and processed transactions with accuracy and integrity.
Sales Associate Intern
3 Months- Supported branch sales operations by assisting customers with product selection, pricing inquiries, and order tracking.
- Processed purchase orders, quotes, and invoices while maintaining accurate transaction and customer records.
- Assisted with inventory counts and stock replenishment activities to support branch efficiency and product availability.
- Participated in a regional sales competition while gaining hands-on exposure to Fastenal's end-to-end supply chain operations through facility tours, developing an understanding of industrial distribution, logistics, inventory management, and customer-focused sales strategies.
Tutor
1 Year- Delivered one-on-one and group tutoring sessions in multiple subject areas, helping students improve comprehension, study strategies, and academic performance.
- Adapted explanations to diverse learning styles and created personalized learning plans to support students' individual goals.
- Collaborated with faculty and tutoring center staff to track student progress, maintain accurate session records, and enhance overall student success initiatives.
Customer Service Representative
5 Months- Maintained a high level of professionalism when dealing with difficult customers.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Welcomed customers, offering assistance to help find store items.
Assistant Manager
7 Months- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Collaborated with management on developing strategic plans for achieving business goals.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
Bachelor of Science - Marketing
- Expected to graduate Magna Cum Laude
- 3.88 GPA
- Relevant Coursework: Market Analysis and Strategic Planning, Marketing Research, & Consumer Behavior
- Capstone Project: Developed marketing recommendations for a real-world client through market research, analysis, and strategic planning
High School Diploma
Skills
Reliable and punctual
Reliable and punctual
Reliable and punctual
Reliable and punctual
Reliable and punctual
Reliable and punctual
Reliable and punctual
Reliable and punctual
Timeline
Sales Associate
Fastenal
08.2026 - CurrentRead More
Sales Associate Intern
Fastenal
05.2026 - 08.2026Read More
Tutor
Winona State Tutoring Center
01.2025 - 01.2026Read More
Barista Assistant Manager
Blooming Grounds Express
07.2024 - CurrentRead More
Customer Service Representative
Staples Oil/Kevin's Market
01.2024 - 06.2024Read More
Assistant Manager
Collis-C-Store
06.2023 - 01.2024Read More
Lake Crystal Wellcome Memorial Secondary School
High School Diploma
Read More
Winona State University
Bachelor of Science from Marketing
Read More