Hunter Brown
Rochester
Summary
Dynamic Operations Manager with expertise in enhancing team performance and customer satisfaction at My Father's Moustache. Skilled in upselling strategies and POS system management, resulting in a 20% boost in efficiency through implemented process improvements. Proficient in staff training and workflow optimization, ensuring exceptional service and streamlined operations.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Smoak BBQ
11.2024 - Current
- Ensured seamless bar operations during shifts, enhancing overall service quality and customer satisfaction.
- Oversaw daily bar activities, maintaining an organized and efficient environment for staff and patrons.
- Trained new bartenders on beverage preparation techniques and adherence to established customer service standards.
- Provided ongoing mentorship to bar staff, promoting skill development and adherence to service protocols.
- Implemented inventory management practices, ensuring adequate stock levels and minimizing waste during service.
- Resolved customer inquiries and complaints effectively, fostering a positive and welcoming atmosphere.
- Collaborated with management to develop promotional events, increasing customer engagement and sales revenue.
- Maintained cleanliness and safety standards in the bar area, supporting compliance with health regulations.
Manager
My Fathers Moustache
02.2021 - 11.2024
- Oversaw daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored staff, enhancing team performance and collaboration.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Managed inventory levels, optimizing stock availability and minimizing waste.
Labor Foreman
EcoFLo Pressure Washing and Home Repair
03.2018 - 03.2020
- Supervised daily operations and managed labor teams to ensure project completion and quality standards.
- Coordinated pressure washing and home repair projects, optimizing workflow efficiency across multiple job sites.
Education
Graduate Certificate - Welding
Rochester Community And Technical College
Rochester, Minnesota, MN12-2025
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
Accomplishments
Eagle scout
wrestling captain
Nocti certification
Timeline
Bartender Shift Manager
Smoak BBQ
11.2024 - Current
Manager
My Fathers Moustache
02.2021 - 11.2024
Labor Foreman
EcoFLo Pressure Washing and Home Repair
03.2018 - 03.2020
Graduate Certificate - Welding
Rochester Community And Technical College