Hunter Midthun
Hopkins
Summary
Hospitality professional with strong background in resort logistics and passion for delivering exceptional guest experiences. Known for effective team collaboration and achieving operational goals. Highly adaptable and reliable, with expertise in staff training and customer service.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Valleyfair Amusement Park
08.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted classroom training sessions and organized on-the-job training for new hires.
Resort Logistics
Okabena Co.
05.2012 - Current
- Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.
- Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
- Reduced risks by maintaining clean and organized work environment.
- Facilitated clear communication among team members during busy periods to prevent errors and maintain operational efficiency.
- Conducted routine inspections of rooms and common areas to ensure quality standards were met consistently.
- Provided transportation to guests and staff via watercraft as necessary.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Assisted with menu development and planning.
Education
Bachelor of Arts - English
University of Minnesota Twin Cities
Minneapolis, MN05-2019
Skills
- Customer Service
- Data Management
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Scheduling and calendar management
- Resourceful
- Adaptable
Timeline
Administrative Assistant
Valleyfair Amusement Park
08.2022 - Current
Resort Logistics
Okabena Co.
05.2012 - Current
Bachelor of Arts - English
University of Minnesota Twin Cities
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