MIRZA HUREMOVIC
Edina
Summary
As an experienced professional, I consistently exceed company goals through organized, systematic approaches. I thrive under pressure, quickly adapting to new challenges with a strong focus on operations and customer service. I effectively coach and mentor others, using communication skills to inspire and lead teams to success. My passion for continuous learning keeps me ahead of industry trends, ensuring the growth and success of both myself and my team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Break
N/A
06.2024 - Current
Automotive Technician Recruiter
Walser Automotive Group
06.2022 - 05.2024
- Conducted outreach to technical schools, enhancing candidate pool and partnerships
- Built recruitment networks, increasing program engagement and visibility
- Followed up on referrals, boosting candidate interviews and eligibility assessments
- Organized recruitment events, improving community presence and candidate interest
- Executed daily outreach, strengthening program connections and recruitment success
- Spearheaded innovative technical school recruitment strategies, building robust partnerships and expanding talent pipeline through targeted outreach and engagement initiatives
- Developed comprehensive recruitment networks across educational institutions, systematically identifying and cultivating partnerships with key stakeholders
Fixed Ops-Implementation Lead
Walser Automotive Group
11.2020 - 06.2022
- Led data-driven projects, enhancing operational efficiency and team communication
- Implemented technician team structure, improving training and mentoring
- Developed performance strategies, achieving measurable improvements
Service Business Development Center- Team Lead
Walser Automotive Group
08.2019 - 11.2020
- Managed tasks efficiently, consistently meeting tight deadlines
- Redesigned team communication protocols and meeting structures to boost information flow and operational efficiency across departments
- Led team of 7 agents, boosting service quality with effective leadership and training
- Maintained rigorous quality standards while managing service level agreements, handling time targets, and productivity benchmarks
Service Inbound Specialist
Walser Automotive Group
10.2015 - 08.2019
- Resolved customers' service inquiries through multiple communication channels including phone, live chat, and email to assist team in attending to over 30,000 inquiries each month
- Organized information regarding part order arrivals, warranty coverages, maintenance notifications, prior service recommendations, and open safety recalls for 20+ dealerships
- Performed outbound service calls regarding various customer service related matters including recalls, part arrivals, and promised call backs
- Utilized various automotive and customer service programs such as, but not limited to, X-Time, CDK, Dealer socket, and Service Edge
- Lead training of new employees with the goal of completing onboarding in 80 hours or less
- Streamlined customer service operations across 20+ dealerships, managing service inquiries, warranty data, and maintenance records through integrated automotive platforms
- Mastered diverse automotive software platforms including X-Time, CDK, and Service Edge to deliver seamless dealership support and customer service
Education
Associate of Science - Business Management
Rasmussen University-Minnesota
Bloomingon, MN09.2017
High School Diploma -
Edina High School
Edina, Minnesota06.2014
Skills
- Tekion Service Software
- Recruitment
- Training
- Mentoring
- Team Building
- Leadership
- Customer Service
- Communication
- Time Management
Certification
- Customer Service Foundations (LinkedIn)
- Technical Support Fundamentals (Google)
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Career Break
N/A
06.2024 - Current
Automotive Technician Recruiter
Walser Automotive Group
06.2022 - 05.2024
Fixed Ops-Implementation Lead
Walser Automotive Group
11.2020 - 06.2022
Service Business Development Center- Team Lead
Walser Automotive Group
08.2019 - 11.2020
Service Inbound Specialist
Walser Automotive Group
10.2015 - 08.2019
Associate of Science - Business Management
Rasmussen University-Minnesota
High School Diploma -
Edina High School
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