Hussam Iden Albasri
Shakopee
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Service Advisor
Penkse Automotive Group
11.2019 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested additional services to customers in order to meet upsell goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
BDC Service Representative
Penske Automotive Group
05.2015 - 11.2019
- Achieved high level of customer service by assisting customers and assessing needs.
- Provided exceptional service with knowledge of products and services.
- Set up appointments with customers according to schedule availability with customer's convenience in mind.
- Performed BDC and Service Valet Team Lead duties such as managing employees' weekly and weekend schedules; Assigning daily objectives and setting goals; Interviewing and hiring for open positions within the BDC and Valet drivers.
Education
High School Diploma -
Iowa City High School
Iowa City, IA05.2010
Skills
- Understanding Customer Needs
- Staff Training
- Handling Customer Complaints
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Multitasking and Organization
- Operational Efficiency
- Attention to Detail
- Excellent Communication
Languages
Arabic
Native or Bilingual
Timeline
Service Advisor
Penkse Automotive Group
11.2019 - Current
BDC Service Representative
Penske Automotive Group
05.2015 - 11.2019
High School Diploma -
Iowa City High School
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