Summary
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Hussein Madey

Moorhead

Summary

Developed strong troubleshooting and customer service skills in fast-paced IT support environment. Adept at resolving technical issues and providing clear guidance to users. Seeking to transition into new field where these skills can contribute to team success and user satisfaction.

Work History

IT Helpdesk Technician

Minnesota State University Moorhead
05.2025 - Current
  • Provided technical support to students, faculty, and staff, resolving hardware, software, and network issues.
  • Assisted with troubleshooting, system setups, and maintenance while managing multiple helpdesk tickets.
  • Delivered excellent customer service through effective communication and problem-solving skills.

Break-Fix

Minnesota State University Moorhead
05.2025 - Current
  • Provide technical support to end users in-person and remotely
  • Troubleshoot network connectivity and peripheral device problems
  • Diagnose and repair hardware and software issues for desktops, laptops, and other devices

Education

Bachelor of Science - Computer Information Technology

Minnesota State University Moorhead (MSUM)
Moorhead, MN
05.2026

Skills

  • Programming Languages Python, Java, HTML, CSS, SQL
  • Analytical Microsoft Excel, Word, Powerpoint, Adobe, VsCode
  • Operating Systems Windows, MacOS

Languages

English
Full Professional
Swahili
Limited Working
Arabic
Professional Working

Timeline

IT Helpdesk Technician

Minnesota State University Moorhead
05.2025 - Current

Break-Fix

Minnesota State University Moorhead
05.2025 - Current

Bachelor of Science - Computer Information Technology

Minnesota State University Moorhead (MSUM)

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Hussein Madey