Ian Appold
Minneapolis
Summary
Experienced retail employee and Geek Squad repair agent. Proficient in troubleshooting and problem solving, and always ready to help the team and learn new skills. Already has in-depth knowledge of Best Buy's internal software, membership programs, and warranty's. Firm believer in open communication being the key to a well-functioning workplace.
Overview
8
8
years of professional experience
Work History
Advanced Repair Agent
Best Buy, Geek Squad
07.2022 - Current
- Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
- Created solutions for clients utilizing Best Buy's available inventory and memberships.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for process improvement.
- Managed consignment inventory and followed up on back-end issues with shipping and receiving said inventory.
- Assisted our Consultation Agents on the front end when their workload builds up by helping clients at the counter and processing returns and refurbishments.
- Collaborated with my coworkers in order to find effective solutions for our clients.
Consultation Agent
Best Buy, Geek Squad
04.2021 - 07.2022
- Assisted clients by troubleshooting their devices and creating service orders for more extensive repairs.
- Simply and concisely explained several different warranties and repair options to clients.
- Inspected returned to devices and returned them to a sellable condition.
- Collaborated with my coworkers to find solutions for clients when my knowledge alone was not enough.
Doordash Driver
DoorDash
03.2020 - 04.2021
- Delivered goods and products from multiple restaurants to customers on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries.
- Communicated effectively with clients if there were ever any issues with deliveries.
Ride Operator
Cedar Fair
04.2017 - 09.2019
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Assisted in other areas of park operation when needed.
Sales Associate
Tradehome Shoes
09.2018 - 04.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted clients in finding a pair of shoes that satisfied their style and comfort needs, in addition to other accessories like socks, laces, and shoe cleaning supplies.
- Received and organized shipments of new inventory in the warehouse.
- Cleaned and organized the sales floor during downtime.
Education
Associate of Arts -
Lake Superior College
Duluth, MN05-2024
Skills
- Hardware Installation
- Diagnostic Skills
- System Testing
- Equipment Repair
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Advanced Repair Agent
Best Buy, Geek Squad
07.2022 - Current
Consultation Agent
Best Buy, Geek Squad
04.2021 - 07.2022
Doordash Driver
DoorDash
03.2020 - 04.2021
Sales Associate
Tradehome Shoes
09.2018 - 04.2019
Ride Operator
Cedar Fair
04.2017 - 09.2019
Associate of Arts -
Lake Superior College
Similar Profiles
Elizabeth OlinElizabeth Olin
Geek Squad Consultation Agent at Best Buy, Geek SquadGeek Squad Consultation Agent at Best Buy, Geek Squad
James BeaudryJames Beaudry
Customer Care Specialist II (remote From Home) at Best Buy, Geek SquadCustomer Care Specialist II (remote From Home) at Best Buy, Geek Squad
Xavier BoddieXavier Boddie
Consumer Electronics Technician at Best Buy, Geek SquadConsumer Electronics Technician at Best Buy, Geek Squad