Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Ian Dvergsten

Duluth

Summary

Resourceful operations associate with a blended track record in air-cargo logistics, hotel operations, and quick-service retail. From verifying TSA/CBP paperwork and building ULDs to auditing nightly hotel revenue and leading food-safety lines, consistently exceed accuracy and service benchmarks. Quick to learn new systems, certified in ServSafe Food & Alcohol, and praised for training new hires while maintaining a positive, solutions-oriented attitude under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cargo Agent

Air General
09.2023 - Current
  • Accepted cargo for passenger and freighter aircraft.
  • Complied with TSA, U.S. CBP, and government regulations.
  • Prepared documentation for international imports and exports.
  • Certified to operate forklifts and build ULDs per airline procedures.
  • Managed cargo transfers to aircraft for on-time loading.
  • Oversaw full cargo operations for multiple airlines

Housekeeper/Maintenance

AmericInn by Wyndham
01.2023 - 06.2023
  • Carried out various cleaning duties in guest rooms, common areas, and, back of house.
  • Collaborated with the housekeeping team to complete the daily cleaning schedule in a timely manner.
  • Trained newly hired employees.
  • Completed numerous maintenance tasks such as painting, and repairing objects.

Front Desk Agent/Night Auditor

Tru by Hilton
07.2022 - 11.2022
  • Processed check ins and check outs using OnQ for hotel guests.
  • Provided room service to guests.
  • Verified all daily revenue and expenses.
  • Prepared reports for the next shift.

Crew Member

Chipotle Mexican Grill
02.2022 - 07.2022
  • Practiced high food safety standards.
  • Worked in a busy, and high stress environment.
  • Greeted customers, and provided excellent customer service.
  • Responsible for a variety of roles such as cooking, prepping, serving, and cashiering.

Crew Member

01.2021 - 01.2022
  • Worked in the Electronics department.
  • Operated the cash register.
  • Helped customers with product selection.
  • Assisted with online order fulfillment.
  • Stocked shelves.
  • Assisted with operating the phone system.
  • Used a computer system for scheduling deliveries.

Crew Member

McDonald's
06.2019 - 01.2021
  • Worked in a high pressure environment.
  • Helped in multiple areas including, cashiering, drive-thru, McCafe, and bagging.
  • Maintained a positive attitude.
  • Assisted customers with orders.
  • Communicated with customers.

Education

High school diploma -

Cloquet High School
Cloquet, MN
05.2022

Skills

  • Freight bills preparation
  • Inventory control
  • Logistics planning
  • Communication and team collaboration
  • Data entry
  • Paperwork processing
  • Forklift operation
  • Safety awareness
  • Attention to detail
  • Team collaboration

Certification

  • ServSafe Food Handler, 10/01/22, 10/31/25
  • ServSafe Alcohol, 09/01/22, 09/30/25
  • Entertainment Team Associate, Walmart, Hermantown, MN

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Cargo Agent

Air General
09.2023 - Current

Housekeeper/Maintenance

AmericInn by Wyndham
01.2023 - 06.2023

Front Desk Agent/Night Auditor

Tru by Hilton
07.2022 - 11.2022

Crew Member

Chipotle Mexican Grill
02.2022 - 07.2022

Crew Member

01.2021 - 01.2022

Crew Member

McDonald's
06.2019 - 01.2021

High school diploma -

Cloquet High School

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Ian Dvergsten