Ian Dvergsten
Duluth
Summary
Resourceful operations associate with a blended track record in air-cargo logistics, hotel operations, and quick-service retail. From verifying TSA/CBP paperwork and building ULDs to auditing nightly hotel revenue and leading food-safety lines, consistently exceed accuracy and service benchmarks. Quick to learn new systems, certified in ServSafe Food & Alcohol, and praised for training new hires while maintaining a positive, solutions-oriented attitude under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cargo Agent
Air General
09.2023 - Current
- Accepted cargo for passenger and freighter aircraft.
- Complied with TSA, U.S. CBP, and government regulations.
- Prepared documentation for international imports and exports.
- Certified to operate forklifts and build ULDs per airline procedures.
- Managed cargo transfers to aircraft for on-time loading.
- Oversaw full cargo operations for multiple airlines
Housekeeper/Maintenance
AmericInn by Wyndham
01.2023 - 06.2023
- Carried out various cleaning duties in guest rooms, common areas, and, back of house.
- Collaborated with the housekeeping team to complete the daily cleaning schedule in a timely manner.
- Trained newly hired employees.
- Completed numerous maintenance tasks such as painting, and repairing objects.
Front Desk Agent/Night Auditor
Tru by Hilton
07.2022 - 11.2022
- Processed check ins and check outs using OnQ for hotel guests.
- Provided room service to guests.
- Verified all daily revenue and expenses.
- Prepared reports for the next shift.
Crew Member
Chipotle Mexican Grill
02.2022 - 07.2022
- Practiced high food safety standards.
- Worked in a busy, and high stress environment.
- Greeted customers, and provided excellent customer service.
- Responsible for a variety of roles such as cooking, prepping, serving, and cashiering.
Crew Member
01.2021 - 01.2022
- Worked in the Electronics department.
- Operated the cash register.
- Helped customers with product selection.
- Assisted with online order fulfillment.
- Stocked shelves.
- Assisted with operating the phone system.
- Used a computer system for scheduling deliveries.
Crew Member
McDonald's
06.2019 - 01.2021
- Worked in a high pressure environment.
- Helped in multiple areas including, cashiering, drive-thru, McCafe, and bagging.
- Maintained a positive attitude.
- Assisted customers with orders.
- Communicated with customers.
Education
High school diploma -
Cloquet High School
Cloquet, MN05.2022
Skills
- Freight bills preparation
- Inventory control
- Logistics planning
- Communication and team collaboration
- Data entry
- Paperwork processing
- Forklift operation
- Safety awareness
- Attention to detail
- Team collaboration
Certification
- ServSafe Food Handler, 10/01/22, 10/31/25
- ServSafe Alcohol, 09/01/22, 09/30/25
- Entertainment Team Associate, Walmart, Hermantown, MN
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Cargo Agent
Air General
09.2023 - Current
Housekeeper/Maintenance
AmericInn by Wyndham
01.2023 - 06.2023
Front Desk Agent/Night Auditor
Tru by Hilton
07.2022 - 11.2022
Crew Member
Chipotle Mexican Grill
02.2022 - 07.2022
Crew Member
01.2021 - 01.2022
Crew Member
McDonald's
06.2019 - 01.2021
High school diploma -
Cloquet High School
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