Ian Jacobson
Plymouth
Summary
Dynamic Customer Service Representative with a proven track record at Thunderbird Aviation, excelling in critical thinking and customer relations. Expert in data collection and adept at managing high-stress situations, ensuring customer satisfaction. Demonstrated ability to develop lasting relationships and improve service delivery, contributing to enhanced customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Thunderbird Aviation
04.2023 - 12.2024
- Invoiced customers for products and services
- Maintained inventory records for retail items
- Made outbound calls to sell hangar space
- Developed and maintained lasting customer relationships
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Whirlyball Twin Cities
08.2022 - 04.2023
- Supervised games, ensuring customer safety and satisfaction
- Front desk operations, accepting payment for goods and services
Education
High School Diploma -
Wayzata High School
Plymouth, MN05-2025
Skills
- Critical thinking
- Data collection and entry
- Spreadsheets
- Customer relations
- Multi-line phone talent
- Product sales
- Account management
- Training development aptitude
Languages
Chinese (Mandarin)
Professional Working
Interests
- Physical fitness
- Cooking
- Hiking
- Graphic Design
- Photography and photo editing
- Travel
Timeline
Customer Service Representative
Thunderbird Aviation
04.2023 - 12.2024
Customer Service Representative
Whirlyball Twin Cities
08.2022 - 04.2023
High School Diploma -
Wayzata High School
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