Ian Nordland
Edina,MN
Summary
Dynamic and customer-focused professional with experience at Boatworks Marina, excelling in building rapport and enhancing customer experiences. Recognized for leadership and solution-oriented problem solving, I effectively managed high-stress situations at Frattallone's Hardware Stores, showcasing strong communication skills and proficiency in POS systems. Although I lack serving experience, I make up for it with 4+ years of customer service experience and a willingness to learn.
Overview
4
4
years of professional experience
Work History
Dock Attendant
Boatworks Marina
07.2024 - Current
- Worked with customers and coworkers to provide a premium experience by meeting customer-specific needs.
- Built relationships with customers to further personalize their experience.
- Engaged customers in friendly conversation to build rapport and enhance their experience while fueling their boats, contributing to a welcoming and positive marina environment.
Sales Associate
Frattallone's Hardware Stores
03.2021 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations..
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Offered assistant manager position (likely the youngest ever offered that position), but declined.
Education
Bachelor of Science - Biology, Economics
University of Notre Dame
South Bend, IN04-2029
High School Diploma -
Edina High School
Edina, MN04-2025
Skills
- Customer experience orientated
- Leadership
- Communication
- Solution oriented attitude
- Rapid and adaptable problem solving in dynamic environments
- POS and cash handling
Timeline
Dock Attendant
Boatworks Marina
07.2024 - Current
Sales Associate
Frattallone's Hardware Stores
03.2021 - Current
Bachelor of Science - Biology, Economics
University of Notre Dame
High School Diploma -
Edina High School
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