Summary
Overview
Work History
Education
Skills
Timeline
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Ian Pratt

Saint Paul,MN

Summary

. Proven problem solver, fostering collaboration and mentoring staff to achieve shared goals. Recognized for improving operational efficiency and customer satisfaction through effective communication and team strengthening initiatives.


Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

25
25
years of professional experience

Work History

Logistics Specialist/Team Leader

Ecolab
02.2014 - Current
  • Managed a four person team handling 50 plus calls and 250 plus emails per day.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Lead CSR

Comcast
07.2007 - 12.2013
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Was team lead for a team handling 40-50 calls per day.
  • Streamlined communication between departments for improved efficiency and customer experience.
  • Developed troubleshooting guides that reduced resolution time for common customer complaints.
  • Reduced wait times for customers by efficiently managing high call volumes during peak periods.
  • Met customer call guidelines for service levels, handle time and productivity.

Warehouse Supervisor

Pointview Inc
05.2005 - 07.2007
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.

Customer Service Representative

Pointview Inc
06.2000 - 06.2005
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Developed rapport with customers through active listening skills, and tailoring to their needs with appropriate product recommendations.

Education

Associate of Science -

Century College
White Bear Lake, MN

High School Diploma -

Como Park Senior High
Saint Paul, MN
06-2002

Skills

  • Several years of leadership in a high volume working environment
  • Proficient in team management to maximize skills and prioritize efficiency
  • Efficient problem solver is able to think flexibly to resolve issues
  • Skilled in order management software CRM, SAP and Mainframe
  • Is an active listener and problem solver
  • Experienced in managing interpersonal conflicts between team members

Timeline

Logistics Specialist/Team Leader

Ecolab
02.2014 - Current

Lead CSR

Comcast
07.2007 - 12.2013

Warehouse Supervisor

Pointview Inc
05.2005 - 07.2007

Customer Service Representative

Pointview Inc
06.2000 - 06.2005

Associate of Science -

Century College

High School Diploma -

Como Park Senior High

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Ian Pratt