Ibrahim Arale
Apple Valley,MN
Summary
Compassionate and dedicated professional with extensive experience in person-centered care and direct support, now seeking to transition into an IT Support role. Proven ability to enhance client satisfaction through effective communication, problem-solving, and attention to detail. Skilled in providing technical assistance, maintaining IT documentation, and staying updated with industry trends. Eager to leverage my background in healthcare to provide empathetic and effective IT support, ensuring a seamless user experience and contributing to the overall success of the organization.
Overview
9
9
years of professional experience
Work History
Direct Support/Manager
Beacon Specialized Living
02.2023 - Current
- Aided in crisis intervention situations by utilizing de-escalation techniques and following established protocols to ensure safety for all parties involved.
- Improved client living environments through regular facility inspections, maintenance coordination, and adherence to health codes standards.
- Supported families in understanding their loved ones'' needs by providing regular updates, educational resources, and opportunities for involvement.
- Promoted a positive work environment through open communication channels, conflict resolution practices, and employee recognition programs.
Information Technology Support Intern
Taaj Services
06.2022 - 12.2022
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Collaborated with team members to develop and maintain comprehensive documentation for IT procedures and best practices.
- Demonstrated commitment to continuous learning by staying up-to-date on industry trends, emerging technologies, and best practices within the IT field.
- Served as a reliable point of contact for users experiencing technical difficulties, consistently maintaining a professional demeanor while addressing concerns.
Security Supervisor
Allied Universal Security Services
01.2021 - 05.2022
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Direct Support Professional
Jaur Home Health Care
01.2016 - 12.2020
- Provide compassionate and person-centered care, assisting with daily living activities and monitoring health status
- Maintain clear communication with clients, families, and the care team, documenting observations and interactions
- Ensure a safe and hygienic environment, following infection control protocols and assisting with mobility
- Collaborate with the care team, attend meetings, and communicate effectively with healthcare professionals
Education
Bachelor of Science - Information Technology
Saint Mary's University of Minnesota
Minneapolis05.2023
Skills
- IT Documentation
- Compliance Monitoring
- Teamwork and Collaboration
- Technology proficiency
- Network support
- Software Updates
Timeline
Direct Support/Manager
Beacon Specialized Living
02.2023 - Current
Information Technology Support Intern
Taaj Services
06.2022 - 12.2022
Security Supervisor
Allied Universal Security Services
01.2021 - 05.2022
Direct Support Professional
Jaur Home Health Care
01.2016 - 12.2020
Bachelor of Science - Information Technology
Saint Mary's University of Minnesota
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