Ibrahim Hussein
St. Paul
Overview
17
17
years of professional experience
Work History
Language and Culture Teacher
East African Magnet School
09.2023 - Current
- Developed comprehensive lesson plans integrating language and cultural studies into curriculum.
- Facilitated engaging classroom discussions to enhance student understanding of cultural contexts.
- Implemented assessment strategies to evaluate student progress in language acquisition.
- Mentored junior teachers on effective instructional techniques and cultural responsiveness.
Enrollment and Eligibility Case Manager
International Rescue Committee, Tucson, AZ
04.2013 - 05.2027
- Operated as a liaison between clients and social service agencies, public health department, and other government agencies, to ensure smooth flow of information between service providers.
- Assisted with logistics activities related to resettlement including airport pickup, transportation, maintaining case files and other responsibilities required a under cooperative agreement with the U.S Department of State
Social Studies, Arabic and Somali Teacher
Aim Academy of Science and Technology
08.2022 - 09.2023
- Teach all applicable area of the curriculum, organize classes and take responsibility for the process of the class.
- Planning, preparing, presenting and facilitating class discussions.
- Providing feedback of the student’s progress to parents and administrations.
- Maintaining required records, including assessments and recording of student’s developments and progress.
- Making sure the health and the safety of the students in the classroom and in the school environment.
- Build and maintain cooperative relationships with students, parents and School staff.
- Adhere and promote all the school values, policies and procedures.
- Work with the parents to maximize their involvement in their children’s education.
Social Studies Teacher
AIM Academy
09.2022 - 06.2023
- Developed engaging lesson plans aligned with state curriculum standards.
- Implemented diverse instructional strategies to accommodate varied learning styles.
- Facilitated discussions that encouraged critical thinking and student participation.
- Assessed student performance using a variety of evaluation methods for continuous improvement.
Senior Representative
Sendwave/Chime INC
08.2021 - 03.2023
- Handle the escalation inboxes during your shift.
- Monitor the LUHS queues and volume when a LUHS Lead is not on duty.
- Assist existing users via inbound calls, texts and emails with various issues related to the mobile remittance process in the event there are no escalations to work on.
- Assist support reps, answer questions in the #LUHS-Chat channel and provide support for challenging issues.
- Investigate, resolve and make recommendations to leads on more complex, non-routine issues relating to internal business partner and/or user requests, business process efficiency and quality control within existing procedures.
- Proactively work with others (on own team and internal business partners) to ensure timely and efficient customer service delivered.
Long term User Happiness Rep.
Sendwave/Chime INC
05.2019 - 09.2021
- Provide App assistance and troubleshooting for users.
- Help users submit identification documents to fulfill compliance and regulatory requirements.
- Ensure users are sending funds to legitimate counterparties.
- Help users to complete their first transactions.
- Provide up to date remittance status of delivery to our users.
- Help existing users with requests to raise sending limits.
- Prevent fraud through various methods of verification.
- Assist users to confirm transactions.
- Contact partners about remittance delivery status & reversal inquiries
- Update user email/phone numbers.
Employment Counselor
Jewish Family and Children's Services
05.2017 - 08.2021
- Accurately assess clients’ interests, aptitude, skills, and barriers to employment.
- Evaluate appropriateness of training options, coordinate and monitor training programs.
- Research employment opportunities and network with employers to coordinate clients’ job search.
- Access appropriate support services to address and solve barriers to employment.
- Record, organize, and manage client and agency information to ensure accurate and timely documentation.
- Complete required forms and documentation and maintain organized and orderly client files.
- Develop and conduct job skills and basic re-employment skills training sessions
Case Manager Assistant
Case Manager Assistant
08.2012 - 04.2013
- Meet the immediate needs of newly arrived refugees under the Reception & Placement (R&P) Program, including preparing housing and all necessary household items, coordinating services with U.S. ties, meeting clients at the airport and transporting the clients to their new residences.
- Provide orientations and home visits for newly arrived clients, in accordance with state and federal contract guidelines.
- Assist clients with applying for public benefits, enrolling children in school, obtaining Social Security Cards, and connecting to other services as needed.
Somali Interpreter /On-Call Case Manager
Catholic Social Services, Tucson, AZ
01.2012 - 01.2013
- Represented clients of the refugee resettlement services division during interactions with social service agencies.
- Provided spoken/written translation between English and Farsi in a professional environment.
- Assisted with preparation and implementation of community events.
- Provided airport reception, orientation, and support services for new arrival refugee families.
- Assisted clientele with translation of legal documents.
- Accompanied, and interpreted for, clients during doctor visits, case management appointments, and other relations with community agencies.
Somali Interpreter /Cultural Ambassador
Somali Interpreter /Cultural Ambassador
01.2010 - 10.2012
- Represented clients of the refugee resettlement services division during interactions with social service agencies.
- Provided spoken and written translation between English and Somali in a professional environment.
- Assisted with preparation and implementation of community events.
- Provide one-on-one technical assistance sessions to eligible participants with limited English proficiency.
Interpreter
Language Line Incorporated, Tucson, AZ
02.2010 - 03.2011
- Translated correct concepts and meanings between Somali and English without adding or omitting ideas.
- Provided strict renditions of the messages including every detail of the conversation.
- Demonstrated good customer service and communication skills.
- Demonstrated awareness of the correct and appropriate terminology in the following industries: Medical, Insurance, Finance, Court and Law
Education
Bachelor of Social Work -
Arizona State University
01.2017
Associate of Liberal Arts - undefined
Pima Community College
01.2015
Skills
- Professional and experienced refugee resettlement case manager
- Fluent in English, Arabic, Somali and with a working knowledge of Conversational Kiswahili
- Proficient in Microsoft Office Software (Word, Excel, Outlook, PowerPoint)
- Knowledgeable in ETO Software and IRIS database software
Awards
Pima Community College Certificate: Community Health Advisor May 2015, Outstanding Front-Line Staff Award from the Arizona State Refugee Resettlement Program June 2016, Certificate of Special Congressional Recognition from U.S Representative Martha McSally June 2017, Helen Jean Simpson Scholarship August 2016- May 2017, MN Zej Zog Grant May 2024, Member of Founding Staff of East African Elementary School 08/2023-Current
Timeline
Language and Culture Teacher
East African Magnet School
09.2023 - Current
Social Studies Teacher
AIM Academy
09.2022 - 06.2023
Social Studies, Arabic and Somali Teacher
Aim Academy of Science and Technology
08.2022 - 09.2023
Senior Representative
Sendwave/Chime INC
08.2021 - 03.2023
Long term User Happiness Rep.
Sendwave/Chime INC
05.2019 - 09.2021
Employment Counselor
Jewish Family and Children's Services
05.2017 - 08.2021
Enrollment and Eligibility Case Manager
International Rescue Committee, Tucson, AZ
04.2013 - 05.2027
Case Manager Assistant
Case Manager Assistant
08.2012 - 04.2013
Somali Interpreter /On-Call Case Manager
Catholic Social Services, Tucson, AZ
01.2012 - 01.2013
Interpreter
Language Line Incorporated, Tucson, AZ
02.2010 - 03.2011
Somali Interpreter /Cultural Ambassador
Somali Interpreter /Cultural Ambassador
01.2010 - 10.2012
Associate of Liberal Arts - undefined
Pima Community College
Bachelor of Social Work -
Arizona State University
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