Overview
Work History
Education
Skills
Awards
Timeline
Generic

Ibrahim Hussein

St. Paul

Overview

17
17
years of professional experience

Work History

Language and Culture Teacher

East African Magnet School
09.2023 - Current
  • Developed comprehensive lesson plans integrating language and cultural studies into curriculum.
  • Facilitated engaging classroom discussions to enhance student understanding of cultural contexts.
  • Implemented assessment strategies to evaluate student progress in language acquisition.
  • Mentored junior teachers on effective instructional techniques and cultural responsiveness.

Enrollment and Eligibility Case Manager

International Rescue Committee, Tucson, AZ
04.2013 - 05.2027
  • Operated as a liaison between clients and social service agencies, public health department, and other government agencies, to ensure smooth flow of information between service providers.
  • Assisted with logistics activities related to resettlement including airport pickup, transportation, maintaining case files and other responsibilities required a under cooperative agreement with the U.S Department of State

Social Studies, Arabic and Somali Teacher

Aim Academy of Science and Technology
08.2022 - 09.2023
  • Teach all applicable area of the curriculum, organize classes and take responsibility for the process of the class.
  • Planning, preparing, presenting and facilitating class discussions.
  • Providing feedback of the student’s progress to parents and administrations.
  • Maintaining required records, including assessments and recording of student’s developments and progress.
  • Making sure the health and the safety of the students in the classroom and in the school environment.
  • Build and maintain cooperative relationships with students, parents and School staff.
  • Adhere and promote all the school values, policies and procedures.
  • Work with the parents to maximize their involvement in their children’s education.

Social Studies Teacher

AIM Academy
09.2022 - 06.2023
  • Developed engaging lesson plans aligned with state curriculum standards.
  • Implemented diverse instructional strategies to accommodate varied learning styles.
  • Facilitated discussions that encouraged critical thinking and student participation.
  • Assessed student performance using a variety of evaluation methods for continuous improvement.

Senior Representative

Sendwave/Chime INC
08.2021 - 03.2023
  • Handle the escalation inboxes during your shift.
  • Monitor the LUHS queues and volume when a LUHS Lead is not on duty.
  • Assist existing users via inbound calls, texts and emails with various issues related to the mobile remittance process in the event there are no escalations to work on.
  • Assist support reps, answer questions in the #LUHS-Chat channel and provide support for challenging issues.
  • Investigate, resolve and make recommendations to leads on more complex, non-routine issues relating to internal business partner and/or user requests, business process efficiency and quality control within existing procedures.
  • Proactively work with others (on own team and internal business partners) to ensure timely and efficient customer service delivered.

Long term User Happiness Rep.

Sendwave/Chime INC
05.2019 - 09.2021
  • Provide App assistance and troubleshooting for users.
  • Help users submit identification documents to fulfill compliance and regulatory requirements.
  • Ensure users are sending funds to legitimate counterparties.
  • Help users to complete their first transactions.
  • Provide up to date remittance status of delivery to our users.
  • Help existing users with requests to raise sending limits.
  • Prevent fraud through various methods of verification.
  • Assist users to confirm transactions.
  • Contact partners about remittance delivery status & reversal inquiries
  • Update user email/phone numbers.

Employment Counselor

Jewish Family and Children's Services
05.2017 - 08.2021
  • Accurately assess clients’ interests, aptitude, skills, and barriers to employment.
  • Evaluate appropriateness of training options, coordinate and monitor training programs.
  • Research employment opportunities and network with employers to coordinate clients’ job search.
  • Access appropriate support services to address and solve barriers to employment.
  • Record, organize, and manage client and agency information to ensure accurate and timely documentation.
  • Complete required forms and documentation and maintain organized and orderly client files.
  • Develop and conduct job skills and basic re-employment skills training sessions

Case Manager Assistant

Case Manager Assistant
08.2012 - 04.2013
  • Meet the immediate needs of newly arrived refugees under the Reception & Placement (R&P) Program, including preparing housing and all necessary household items, coordinating services with U.S. ties, meeting clients at the airport and transporting the clients to their new residences.
  • Provide orientations and home visits for newly arrived clients, in accordance with state and federal contract guidelines.
  • Assist clients with applying for public benefits, enrolling children in school, obtaining Social Security Cards, and connecting to other services as needed.

Somali Interpreter /On-Call Case Manager

Catholic Social Services, Tucson, AZ
01.2012 - 01.2013
  • Represented clients of the refugee resettlement services division during interactions with social service agencies.
  • Provided spoken/written translation between English and Farsi in a professional environment.
  • Assisted with preparation and implementation of community events.
  • Provided airport reception, orientation, and support services for new arrival refugee families.
  • Assisted clientele with translation of legal documents.
  • Accompanied, and interpreted for, clients during doctor visits, case management appointments, and other relations with community agencies.

Somali Interpreter /Cultural Ambassador

Somali Interpreter /Cultural Ambassador
01.2010 - 10.2012
  • Represented clients of the refugee resettlement services division during interactions with social service agencies.
  • Provided spoken and written translation between English and Somali in a professional environment.
  • Assisted with preparation and implementation of community events.
  • Provide one-on-one technical assistance sessions to eligible participants with limited English proficiency.

Interpreter

Language Line Incorporated, Tucson, AZ
02.2010 - 03.2011
  • Translated correct concepts and meanings between Somali and English without adding or omitting ideas.
  • Provided strict renditions of the messages including every detail of the conversation.
  • Demonstrated good customer service and communication skills.
  • Demonstrated awareness of the correct and appropriate terminology in the following industries: Medical, Insurance, Finance, Court and Law

Education

Bachelor of Social Work -

Arizona State University
01.2017

Associate of Liberal Arts - undefined

Pima Community College
01.2015

Skills

  • Professional and experienced refugee resettlement case manager
  • Fluent in English, Arabic, Somali and with a working knowledge of Conversational Kiswahili
  • Proficient in Microsoft Office Software (Word, Excel, Outlook, PowerPoint)
  • Knowledgeable in ETO Software and IRIS database software

Awards

Pima Community College Certificate: Community Health Advisor May 2015, Outstanding Front-Line Staff Award from the Arizona State Refugee Resettlement Program June 2016, Certificate of Special Congressional Recognition from U.S Representative Martha McSally June 2017, Helen Jean Simpson Scholarship August 2016- May 2017, MN Zej Zog Grant May 2024, Member of Founding Staff of East African Elementary School 08/2023-Current

Timeline

Language and Culture Teacher

East African Magnet School
09.2023 - Current

Social Studies Teacher

AIM Academy
09.2022 - 06.2023

Social Studies, Arabic and Somali Teacher

Aim Academy of Science and Technology
08.2022 - 09.2023

Senior Representative

Sendwave/Chime INC
08.2021 - 03.2023

Long term User Happiness Rep.

Sendwave/Chime INC
05.2019 - 09.2021

Employment Counselor

Jewish Family and Children's Services
05.2017 - 08.2021

Enrollment and Eligibility Case Manager

International Rescue Committee, Tucson, AZ
04.2013 - 05.2027

Case Manager Assistant

Case Manager Assistant
08.2012 - 04.2013

Somali Interpreter /On-Call Case Manager

Catholic Social Services, Tucson, AZ
01.2012 - 01.2013

Interpreter

Language Line Incorporated, Tucson, AZ
02.2010 - 03.2011

Somali Interpreter /Cultural Ambassador

Somali Interpreter /Cultural Ambassador
01.2010 - 10.2012

Associate of Liberal Arts - undefined

Pima Community College

Bachelor of Social Work -

Arizona State University
Ibrahim Hussein