Developed comprehensive lesson plans integrating language and cultural studies into curriculum.
Facilitated engaging classroom discussions to enhance student understanding of cultural contexts.
Implemented assessment strategies to evaluate student progress in language acquisition.
Mentored junior teachers on effective instructional techniques and cultural responsiveness.
Enrollment and Eligibility Case Manager
International Rescue Committee, Tucson, AZ
04.2013 - 05.2027
Operated as a liaison between clients and social service agencies, public health department, and other government agencies, to ensure smooth flow of information between service providers.
Assisted with logistics activities related to resettlement including airport pickup, transportation, maintaining case files and other responsibilities required a under cooperative agreement with the U.S Department of State
Social Studies, Arabic and Somali Teacher
Aim Academy of Science and Technology
08.2022 - 09.2023
Teach all applicable area of the curriculum, organize classes and take responsibility for the process of the class.
Planning, preparing, presenting and facilitating class discussions.
Providing feedback of the student’s progress to parents and administrations.
Maintaining required records, including assessments and recording of student’s developments and progress.
Making sure the health and the safety of the students in the classroom and in the school environment.
Build and maintain cooperative relationships with students, parents and School staff.
Adhere and promote all the school values, policies and procedures.
Work with the parents to maximize their involvement in their children’s education.
Social Studies Teacher
AIM Academy
09.2022 - 06.2023
Developed engaging lesson plans aligned with state curriculum standards.
Implemented diverse instructional strategies to accommodate varied learning styles.
Facilitated discussions that encouraged critical thinking and student participation.
Assessed student performance using a variety of evaluation methods for continuous improvement.
Senior Representative
Sendwave/Chime INC
08.2021 - 03.2023
Handle the escalation inboxes during your shift.
Monitor the LUHS queues and volume when a LUHS Lead is not on duty.
Assist existing users via inbound calls, texts and emails with various issues related to the mobile remittance process in the event there are no escalations to work on.
Assist support reps, answer questions in the #LUHS-Chat channel and provide support for challenging issues.
Investigate, resolve and make recommendations to leads on more complex, non-routine issues relating to internal business partner and/or user requests, business process efficiency and quality control within existing procedures.
Proactively work with others (on own team and internal business partners) to ensure timely and efficient customer service delivered.
Long term User Happiness Rep.
Sendwave/Chime INC
05.2019 - 09.2021
Provide App assistance and troubleshooting for users.
Help users submit identification documents to fulfill compliance and regulatory requirements.
Ensure users are sending funds to legitimate counterparties.
Help users to complete their first transactions.
Provide up to date remittance status of delivery to our users.
Help existing users with requests to raise sending limits.
Prevent fraud through various methods of verification.
Assist users to confirm transactions.
Contact partners about remittance delivery status & reversal inquiries
Update user email/phone numbers.
Employment Counselor
Jewish Family and Children's Services
05.2017 - 08.2021
Accurately assess clients’ interests, aptitude, skills, and barriers to employment.
Evaluate appropriateness of training options, coordinate and monitor training programs.
Research employment opportunities and network with employers to coordinate clients’ job search.
Access appropriate support services to address and solve barriers to employment.
Record, organize, and manage client and agency information to ensure accurate and timely documentation.
Complete required forms and documentation and maintain organized and orderly client files.
Develop and conduct job skills and basic re-employment skills training sessions
Case Manager Assistant
Case Manager Assistant
08.2012 - 04.2013
Meet the immediate needs of newly arrived refugees under the Reception & Placement (R&P) Program, including preparing housing and all necessary household items, coordinating services with U.S. ties, meeting clients at the airport and transporting the clients to their new residences.
Provide orientations and home visits for newly arrived clients, in accordance with state and federal contract guidelines.
Assist clients with applying for public benefits, enrolling children in school, obtaining Social Security Cards, and connecting to other services as needed.
Somali Interpreter /On-Call Case Manager
Catholic Social Services, Tucson, AZ
01.2012 - 01.2013
Represented clients of the refugee resettlement services division during interactions with social service agencies.
Provided spoken/written translation between English and Farsi in a professional environment.
Assisted with preparation and implementation of community events.
Provided airport reception, orientation, and support services for new arrival refugee families.
Assisted clientele with translation of legal documents.
Accompanied, and interpreted for, clients during doctor visits, case management appointments, and other relations with community agencies.
Somali Interpreter /Cultural Ambassador
Somali Interpreter /Cultural Ambassador
01.2010 - 10.2012
Represented clients of the refugee resettlement services division during interactions with social service agencies.
Provided spoken and written translation between English and Somali in a professional environment.
Assisted with preparation and implementation of community events.
Provide one-on-one technical assistance sessions to eligible participants with limited English proficiency.
Interpreter
Language Line Incorporated, Tucson, AZ
02.2010 - 03.2011
Translated correct concepts and meanings between Somali and English without adding or omitting ideas.
Provided strict renditions of the messages including every detail of the conversation.
Demonstrated good customer service and communication skills.
Demonstrated awareness of the correct and appropriate terminology in the following industries: Medical, Insurance, Finance, Court and Law
Education
Bachelor of Social Work -
Arizona State University
01.2017
Associate of Liberal Arts - undefined
Pima Community College
01.2015
Skills
Professional and experienced refugee resettlement case manager
Fluent in English, Arabic, Somali and with a working knowledge of Conversational Kiswahili
Proficient in Microsoft Office Software (Word, Excel, Outlook, PowerPoint)
Knowledgeable in ETO Software and IRIS database software
Awards
Pima Community College Certificate: Community Health Advisor May 2015, Outstanding Front-Line Staff Award from the Arizona State Refugee Resettlement Program June 2016, Certificate of Special Congressional Recognition from U.S Representative Martha McSally June 2017, Helen Jean Simpson Scholarship August 2016- May 2017, MN Zej Zog Grant May 2024, Member of Founding Staff of East African Elementary School 08/2023-Current
Special Education Math Teacher at WCPSS, East Millbrook Magnet Middle SchoolSpecial Education Math Teacher at WCPSS, East Millbrook Magnet Middle School
Large Animal Internal Medicine Resident at University of Minnesota College of Veterinary MedicineLarge Animal Internal Medicine Resident at University of Minnesota College of Veterinary Medicine