ICHINKHORLOO BOLD
Ulaanbaatar
Summary
Experienced professional with a background in customer service, data control, and progressive roles in Health, Safety, and Environment (HSE) management. Demonstrated success in customer satisfaction, documentation management, and implementing innovative HSE solutions. Proven leadership in planning, coordinating, and enhancing safety protocols. Currently serving as HSE Superintendent, bringing a wealth of expertise to drive excellence in customer service and safety initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HSE Systems Superintendent
Worley Engineering LLC
04.2023 - Current
- Supported the HSE Manager and team in the planning, coordination, and implementation of effective HSE policies, guidelines, and procedures
- Ensured alignment of departmental objectives with overarching project goals
- Provided comprehensive support to the Oyu Tolgoi Underground (OTUG) project team, addressing safety, occupational health, and environmental concerns
- Acted as the area owner, managing packages to guarantee a seamless integration of HSE measures into every facet of the project
- Investigated and closed out all Incident Investigation Reports, offering insightful lessons learned for continuous improvement
- Delivered timely investigation reports to OT Rio Tinto and Worley management representatives
- Managed all data related to incidents on the OT and Worley internal systems (Enablon and Worley Assurance)
- Monitored actions from the Enablon and CRM systems resulting from incidents and audits, ensuring timely corrective measures in the field
- Effectively communicated HSE performance trends to contractors, serving as a bridge between Worley and Contractors to ensure seamless project execution
- Facilitated regular communication channels between Worley and Contractors, fostering collaboration and alignment in HSE matters
- Updated and tracked all safety-related registrations, including SOS, Confined Space, MAD alert, etc
- Orchestrated and led weekly HSE Leadership meetings with the OT and Worley management team, facilitating discussions on safety performance
- Completed the monthly HSE Calendar for HSE advisors, outlining tasks for the upcoming month
- Managed a monthly evaluation process, incorporating HSE metrics and recognizing the Contractor of the Month.
HSE Systems Supervisor
Worley Engineering LLC
07.2022 - 04.2023
- Supported the HSE Manager and team with planning, coordinating, and implementing of effective HSE policies, guidelines and procedures to ensure that the department objectives are met
- Provided support to the OTUG project team in all aspects of safety, occupational health, safety, and environmental issues
- Investigated and completed the process for closing out all Incident Investigation Reports and prepared lessons learned to the HSE Manager for promulgation to the management
- Provided investigation reports to OT Rio Tinto and Worley management representatives in a timely manner, as well as managed all data on the OT and Worley internal systems (RTBS and Worley Assurance)
- Monitored RTBS and CRM actions resulting from incidents and audits to ensure they were corrected in the field on time
- Conducted proactive and reactive CRM coaching, and reviewed CRM weekly statistics
- Communicated HSE performance trends to contractors
- Updated and tracked all safety-related registrations (SOS, Confined Space, MAD alert, etc.)
- Arranged and led weekly HSE Leadership meetings with the OT and Worley management team to discuss the previous week's safety performance
- Completed monthly HSE Calendar for HSE advisors as part of their work tasks for the upcoming month
- Set up and completed a monthly evaluation process (HSE metrics and Contractor of the month)
- Trained new permitting team members to ensure the Permit to Work process is managed and coordinated in accordance with procedure.
HSE Permitting Coordinator
Worley Engineering LLC
04.2020 - 06.2022
- Supported the HSE Leaders, in the provision of timely HSE advice, support, and CRM to Area Construction teams, HSE advisors, and contractors under EPCM Management
- Monitored and reported on contractor compliance with OT HSE Standards
- Influenced behaviors and actions of workers to create a culture that promotes safe choices and enhance HSE performance
- Communicated HSE performance trends to contractors
- Participated in and trained contractors in the Oyu Tolgoi Safety Interaction process
- Verified Contractors' Letters of Appointment records, and personal qualification reports
- Ensured document errors/mistypes were corrected as per findings
- Implemented a revised JHA Permitting system across the entire Oyu Tolgoi copper mine site during the beginning of the global pandemic (Covid-19) period
- Introduced the new roles and responsibilities in the Permitting system to all Internal and Contractors' employees
- Led the development process of a new Worley HSE mobile application from the definition, through design, build, test, release, and maintenance
- Worked closely with the app developer team
- Developed Contacts application in Microsoft Power Apps Desktop and shared the apps with the team using Microsoft Power Apps Public
- Created dashboard for Daily Issued Permits, including the number of Companies, active permits in the day shift and night shift, CRMs, Specific Permits, and the approvers of the permits
- Helped management team
- Proposed and prepared HSE Quarterly and Annual Summary Report
- Active member of the Club life campaign that is dedicated to promoting positive mental and physical health through raising awareness, self-learning, and group activities.
Data & Document Controller
MCS Property LLC
05.2019 - 03.2020
- Assisted in preparing and managing documentation internally/by a subcontractor
- Handled all hard copies and electronic filing
- Created master file for Chemicals that are approved to use
- The file contains a soft copy of the SDS, Hazard level, and other related data
- Reduced the risk of using unapproved Chemicals by 30% and helped to identify non-compliance through an audit in a short time
- Initiated/coordinated the Monthly HSE Challenge campaign throughout the project
- Reduced the incident rate by 25% monthly
- Created PowerPoint presentations, posters, and data visualization for HSE performance, conducting trend analysis on all incidents, near accidents, hazard identifications, and positive observations.
Senior VIP Customer Service Specialist
Xacbank
02.2018 - 05.2019
- Managed customers' bank accounts, including opening and closing accounts; and overseeing transactions
- Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer
- Increased the branch's high-end customer satisfaction by 90% on a regular basis
- Initiated contact with new and existing customers to offer value-added products and services
- Sold over 50 credit cards, bringing in ~$100K annual revenue
- Prepared and presented Quarterly Sales Reports for the management
- Initiated/completed branch revenue analysis dashboard
- Mentored and trained a new hire.
Education
Bachelor of Accounting -
University of Finance and Economics
05.2024
Bachelor of Business Administration -
Huree University of Information and Communication Technology
01.2017
Student Exchange Program -
Sookmyung Women's University
01.2016
Skills
- Project management
- Data visualization & reporting
- Computer skills
- Customer service
- Leadership
- Time management
- Decision making
- Problem-solving
Accomplishments
- Led the implementation of the new HSE permitting system across the Oyu Tolgoi Underground project which is the biggest mining project in Mongolia, ensuring seamless integration and compliance with project requirements.
- Completed comprehensive training sessions for all supervisors on the Oyu Tolgoi project, providing guidance on the new HSE permitting system to ensure uniform understanding and adherence among team members.
- Led the development of a comprehensive mobile application for the HSE permitting system, collaborating closely with app developers. Oversaw the design of the application interface, flow, and functionality.
- Developed a comprehensive dashboard utilizing Microsoft Excel and Power BI to visualize permit numbers, proving project leaders with real-time insights into permitting activities and facilitating informed decision-making.
- The mobile application I spearheaded eliminates the need for manual Excel registration work, saving HSE Coordinators 2-3 hours per day. This has not only boosted productivity during working hours but also enhanced efficiency in role validation, leading to more effective control and management. Additionally, the application has reduced the duration of the permit approval process by 30%.
New HSE permitting system:
Certification
- Korean Government Scholarship - Fully funded, Student exchange program - 2016
- The Bank Teller Certification issued by XacBank - 2017
- The Customer Service Specialist Certification issued by XacBank - 2017
- Oyu Tolgoi Recognition award "Best Employee of the month" - 2023
- Career Essentials in Data Analysis by Microsoft and LinkedIn - 2024
Languages
Mongolian
Proficient
C2
English
Proficient
C2
Korean
Upper intermediate
B2
Timeline
HSE Systems Superintendent
Worley Engineering LLC
04.2023 - Current
HSE Systems Supervisor
Worley Engineering LLC
07.2022 - 04.2023
HSE Permitting Coordinator
Worley Engineering LLC
04.2020 - 06.2022
Data & Document Controller
MCS Property LLC
05.2019 - 03.2020
Senior VIP Customer Service Specialist
Xacbank
02.2018 - 05.2019
Bachelor of Accounting -
University of Finance and Economics
Bachelor of Business Administration -
Huree University of Information and Communication Technology
Student Exchange Program -
Sookmyung Women's University
- Korean Government Scholarship - Fully funded, Student exchange program - 2016
- The Bank Teller Certification issued by XacBank - 2017
- The Customer Service Specialist Certification issued by XacBank - 2017
- Oyu Tolgoi Recognition award "Best Employee of the month" - 2023
- Career Essentials in Data Analysis by Microsoft and LinkedIn - 2024
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