Ifrah Sheik-Yusuf
Rochester
Summary
Experienced and motivated leader with outstanding computer skills and amazing work ethic.
Overview
13
13
years of professional experience
Work History
Behavioral Therapist
Pathway Therapy
Rochester, MN
11.2025 - Current
- Developed individualized treatment plans to address clients' behavioral challenges.
- Implemented evidence-based therapeutic techniques to enhance client outcomes.
- Collaborated with multidisciplinary teams to assess and refine treatment strategies.
- Monitored client progress, adjusting interventions based on behavioral assessments.
Dental Office Coordinator
Apple Tree Dental
Rochester, Mn
06.2022 - Current
- Scheduling and confirming appointments.
- Making sure schedule is filled to clinical needs
- Assisting Dentists and dental Hygienists with any other needs for patients that leave after receiving treatment
- Verifying and updating insurance.
- Scanning and uploading xrays and documents.
Operations Manager
Fairfield Marriott
Eden Prairie, MN
01.2018 - Current
- Hired and trained staff on duties of the front desk and computer system.
- Worked with groups and teams to set up special rates and block of rooms.
- Made sure to buy supplies for food and beverage but also work supplies needed within the hotel.
- Acted as a leader and trained the entire team to work as one cohesive group.
Clinical business representative
Allina Clinic
St Paul, Mn
01.2018 - 01.2022
- Scheduled appointments with patients and providers
- Checked in patients to their scheduled appointments
- Provided knowledge of specific providers and their specialties.
- Listened to patients concerns and provided the steps to reach the correct department that could assist their needs.
Collections representative
I.C Systems
St Paul, mn
01.2018 - 01.2022
- Worked on collection calls inbound and outbound
- Worked with consumers and best possible ways to tackle debt
- Provided options to consumers that was available to them during covid
Front desk MOD
Hampton Inn Bloomington W
Bloomington, MN
01.2017 - 01.2018
- Experienced working with OnQ system.
- Handled any guest transportation billing or general needs of the hotel.
- Made sure hotel is running perfectly and every guest has what the need to make their stay amazing.
Front desk agent
Staybridge Suites Eagan
Eagan, MN
01.2016 - 01.2017
- Managed the guests checking in and out of the hotel.
- Answered or corrected any billing issues.
- Set up group blocks for weddings or sporting events.
Front desk agent
Holiday Inn Downtown
Rochester, MN
01.2015 - 01.2016
- Set up reservations over the phone.
- Checked guest in and out and answered any billing questions.
- Set up conference rooms for guests throwing parties or meetings.
- Assisted with the hotel’s restaurant by helping serving guests and taking orders.
Direct repair representative
Charter Communications
Rochester, MN
01.2013 - 01.2014
- Worked in a call center setting answering phones.
- Walked customers through rebooting cable boxes.
- Programed remotes and set up dvr’s.
- Assisted with any billing questions/issues.
- Dispatched techs to customers home to fix unresolved issues.
Education
High School Diploma -
Rochester Community and Technical College
High school Diploma - General education
Mayo High School
Skills
- Bilingual
- Native Somali speaker
- Fluent in reading and writing as well
- CPR and first aid
- CPR and first aid certification issued 01/04/17
Qualifications
- Extensive knowledge in computer programs. Examples Microsoft Excel, Word and spreadsheet.
- Excellent communication skills particularly in the area of helping customers with questions and solving any issues.
- Outstanding organization, multitasking and problem solving skills.
Languages
Somali
Native or Bilingual
Timeline
Behavioral Therapist
Pathway Therapy
11.2025 - Current
Dental Office Coordinator
Apple Tree Dental
06.2022 - Current
Operations Manager
Fairfield Marriott
01.2018 - Current
Clinical business representative
Allina Clinic
01.2018 - 01.2022
Collections representative
I.C Systems
01.2018 - 01.2022
Front desk MOD
Hampton Inn Bloomington W
01.2017 - 01.2018
Front desk agent
Staybridge Suites Eagan
01.2016 - 01.2017
Front desk agent
Holiday Inn Downtown
01.2015 - 01.2016
Direct repair representative
Charter Communications
01.2013 - 01.2014
High school Diploma - General education
Mayo High School
High School Diploma -
Rochester Community and Technical College