Iftu Hassan
West Saint Paul
Summary
Confident and highly motivated individual seeking a career with an organization I can potentially share my talent and grow with.
Overview
8
8
years of professional experience
Work History
Value Stream Associate
Renewal By Anderson
11.2023 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
Line Leader/Machine Operator
Aveda
01.2021 - 11.2023
- Check/Prep machine and work station for a shift, coordinate products with order numbers to meet shift needs.
- Assign workers their station, conduct station switches after each break.
- Keep track of and document quantity of products used in a single shift. Document left over product not used during the shift. report findings to spread sheet to keep track of product usage.
- Weight first 6-12 products to ensure weight requirements are meet. Assist machine operator in set up the machine and help bring products from manufacturing area.
- Safely operated production and manufacturing systems to avoid accidents and mishaps.
Contact Health Care Specialist
MEDICA HEALTH PLAN
07.2021 - 12.2021
- Received Inbound / made outbound calls. assisted customers regarding their benefit plans, prescription coverage, procedure coverage, discuss deductibles.
- Explain the different physicians, specialist, clinic/hospitals covered in their network.
- Handle and process investigations of claims.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
ACCOUNT RESOLUTION SPECIALIST
JEFFERSON CAPITAL SYSTEM
03.2019 - 02.2021
- Handle multiple types of consumer communications including inbound calls, email requests, credit bureau reporting disputes received from consumer reporting agencies and consumer correspondence
- Monitored aging accounts and reached out to customers to discuss payments.
- Respond to consumer complaints and disputes.
- Balance humanity and business while helping customers resolve financial defaults. Make customers happy and help company maximize profits.
- Completed in-depth research to investigate claims and resolve problems.
Manger/Retail Sales Associate
BURLINGTON
09.2016 - 03.2019
- Helped customers complete purchases/ complete returns, locate items and join reward programs, bag merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new staff in register, organizing items.
- Make biweekly schedules for all staff, ensure staff needs are meet.
- Promoted to manger after one year.
Education
Bachelor of Science - Healthcare Administration
Concordia University, St. Paul
Saint Paul, MN05.2026
Associate of Arts - Communication Studies
ST. CLOUD STATE UNIVERSITY
Saint Cloud, MN05.2018
High School Diploma -
Palo Duro High School
Amarillo, TX05.2015
Skills
- 42 Wpm typing
- Employee Training/ Staff development
- CSS
- B2B sales
- Machine learning
- Cold calling
- Bilingual ( Oromo, Arabic)
- Mac IOS
- Attention to details
- MS Office (Excel, word, spreadsheet, outlook, PowerPoint, OneNote
- Certificate in MS Office and Data Analytic
- Analytical problem solver
Affiliations
African Student Association (ASA) - St Cloud State university
- Member of the board.
Oromo Student Organization (OSO) - St Cloud State university
- Vice president of board
Timeline
Value Stream Associate
Renewal By Anderson
11.2023 - Current
Contact Health Care Specialist
MEDICA HEALTH PLAN
07.2021 - 12.2021
Line Leader/Machine Operator
Aveda
01.2021 - 11.2023
ACCOUNT RESOLUTION SPECIALIST
JEFFERSON CAPITAL SYSTEM
03.2019 - 02.2021
Manger/Retail Sales Associate
BURLINGTON
09.2016 - 03.2019
Bachelor of Science - Healthcare Administration
Concordia University, St. Paul
Associate of Arts - Communication Studies
ST. CLOUD STATE UNIVERSITY
High School Diploma -
Palo Duro High School
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