Ikhbayar Tsend-Ayush
Ulaanbaatar, Sukhbaatar District
Summary
A highly motivated and versatile professional with extensive experience across diverse work environments, I am driven to forge meaningful connections with people, continuously learn new skills, and wholeheartedly excel in every assigned task. With a vibrant personality, I seamlessly integrate into teams while maintaining a strong commitment to professionalism and a solid work ethic, positioning myself as a valuable asset in customer service-a fundamental aspect of any work environment. Additionally, my passion for computers and technology has fostered a deep interest, enabling me to stay abreast of the latest software advancements and remain well-versed in the modern world.
Overview
6
6
years of professional experience
Work History
Sales Executive
Shangri-La
02.2024 - 09.2024
- Managed key accounts to ensure high levels of customer satisfaction.
- Closed large sales to exceed quota and align with company targets.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Participated in continuous product development training to maximise sales potential.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
Guest Relations Ambassador
Montcalm East Marriott
08.2022 - 01.2024
- Serve as the primary point of contact for high elite guests, creating a welcoming and friendly atmosphere while addressing any inquiries, concerns, or special requests
- Deliver outstanding customer service to enhance guest satisfaction, actively listening to their needs, resolving issues promptly, and going above and beyond to exceed expectations
- Provide assistance with check-in/check-out procedures, luggage handling, room assignments, and ensuring guests have all the necessary information and amenities for a comfortable stay
- Offer accurate and helpful information about local attractions, restaurants, transportation options, and events, tailoring recommendations to guests' preferences and interests
- Handle guest complaints or concerns professionally and efficiently, finding appropriate solutions and following up to ensure guest satisfaction
- Actively seek guest feedback, if whether through surveys or in-person interactions, and use that feedback to continuously improve the guest experience
- Assist guests with special requests such as organizing surprise celebrations, arranging transportation, booking reservations, or coordinating special amenities
- Provide personalized attention and exceptional service to VIP guests, ensuring their unique needs and preferences are met and enhancing their overall experience.
Duty Manager
Dao by Dorsett
07.2021 - 08.2022
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
- Providing excellent customer service to guests and excellent leadership to employees
- Handle guest complaints according to provided guideline.
- Salesforce adjusting meetings and events Furthermore scheduling the
Recruitment Consultant
Mayfair recruitment Services
07.2019 - 07.2021
- Connecting job-seeking individuals to businesses with available vacancies
- Working with Microsoft software to analyze customer data and communicate with businesses across the city
- Manage data in spreadsheets and reports
- Keep records and reports up to date
- Help maintain the budget plan
- Organize and schedule meetings and events.
Receptionist
Hilton BankSide
04.2018 - 07.2019
- Greeting guests and answering questions about the property's facilities, activities, services
- Contacting vendors to arrange for room service delivery or housekeeping services if needed
- Providing information about local attractions, events, and restaurants to guests
- Entering reservations into a computer system for guests who have made reservations online
- Reviewing guest check-in information, such as name, address, credit card number, and phone number.
- Managed approximately 30 incoming calls, emails and faxes per day from guests
Education
High School Diploma -
Secondary School- 51
Ulaanbaatar06-2016
Skills
- Opera
- Salesforce
- MS Excel
- MS Word
- Detail oriented
- Multitasking
- A polite manner
- Can do attitude
- Excellent verbal and written communication skills
- A good telephone manner
- Customer service skills, patience and tact
- The ability to be calm and well organised, even when working under pressure
Sales planning
Business development and planning
Languages
Mongolian
Native language
English
Proficient
C2
Basketball and Hiking
Playing baskestball and hiking help me stay healthy, active, focused. Playing basketball relieves my stress and improves atleticism., while hiking keeps me energised and connected to the nature.
Timeline
Sales Executive
Shangri-La
02.2024 - 09.2024
Guest Relations Ambassador
Montcalm East Marriott
08.2022 - 01.2024
Duty Manager
Dao by Dorsett
07.2021 - 08.2022
Recruitment Consultant
Mayfair recruitment Services
07.2019 - 07.2021
Receptionist
Hilton BankSide
04.2018 - 07.2019
High School Diploma -
Secondary School- 51
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