Illyana Hanson
Isanti
Summary
Dedicated worker with a proven track record at Minnco Credit Union, excelling in customer service, and cash management. Demonstrates exceptional professionalism and a strong work ethic, enhancing customer loyalty through outstanding service. Skilled in conflict resolution and efficient time management, fostering positive customer relationships and maintaining high confidentiality standards.
Overview
1
1
year of professional experience
Work History
Part-Time Teller
Minnco Credit Union
07.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Sales Associate
Anoka Ramsey Community College
01.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Applebees
10.2023 - 04.2024
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Increased guest retention with friendly interactions and personalized service.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Psychology -
Anoka Ramsey Community College
CambridgeHomeschooled
Cambridge, MN05.2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Friendly
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
Languages
Japanese
Limited Working
Timeline
Part-Time Teller
Minnco Credit Union
07.2024 - Current
Sales Associate
Anoka Ramsey Community College
01.2024 - 06.2024
Hostess
Applebees
10.2023 - 04.2024
Psychology -
Anoka Ramsey Community College
Homeschooled
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