Iman Behdani
Server
Saint Louis Park,MN
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Office Depot Inc
03.2024 - 01.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Server/ Shift Leader
The Naught Greek
09.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate
Walmart
08.2021 - 03.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
Cashier
Subway
07.2020 - 11.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Server
Carpe Diem Restaurant & Caterers
01.2019 - 02.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Arts -
CPCC
Charlotte, NC 02.2020 - 01.2024
High School Diploma -
Meftah
03.2014 - 03.2018
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Upselling
Dependable and Responsible
Problem-Solving
Guest relations management
Guest seating arrangements
Attention to Detail
Food sales and promotion
Product line knowledge
Excellent Communication
Sales expertise
Item promotion
Certification
Food Handler's Card – Various State-Specific Health Departments.
Timeline
Sales Associate
Office Depot Inc
03.2024 - 01.2025
Server/ Shift Leader
The Naught Greek
09.2021 - 10.2022
Sales Associate
Walmart
08.2021 - 03.2022
Cashier
Subway
07.2020 - 11.2020
Associate of Arts -
CPCC
02.2020 - 01.2024
Server
Carpe Diem Restaurant & Caterers
01.2019 - 02.2020
High School Diploma -
Meftah
03.2014 - 03.2018