Ingrid Fransen Castaneda
Blaine
Summary
With 16 years of customer service I’ve honed my skills to create unforgettable experiences for my clients. I’m all about quick thinking and problem-solving, no challenge is too big! I’m really looking forward to joining a fun and dynamic team where we can work together, learn from each other and achieve amazing things!
Overview
19
19
years of professional experience
1999
1999
years of post-secondary education
Work History
School Bus Driver
Metropolitan Transportation Network
Blaine
12.2025 - Current
- Safely transported students to and from school and events.
- Conducted pre-trip inspections to ensure bus safety and compliance.
- Monitored student behavior during transit to maintain a safe environment.
School Bus Driver
First Student
Brooklyn Park
12.2017 - 01.2020
- Managed time efficiently so that routes are completed within allotted timespan.
- Monitored student behavior on the bus and enforced rules consistently.
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness and reported any issues to supervisor.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
Instock Team Member
Target
Fridley, MN
07.2007 - 09.2018
- Provided support for team members during busy periods by stocking shelves or helping customers locate items.
- Performed physical counts of inventory using hand-held scanners or computers.
- Verified pricing accuracy and adjusted prices as needed.
- Removed outdated products from shelves and disposed of them according to company policy.
- Operated forklift to unload truckloads of merchandise and transport it to storage areas.
Teller
Trustone Financial Credit Union
Fridley, MN
07.2013 - 12.2017
- Maintained accurate records of all transactions and customer interactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Balanced cash drawers on a daily basis.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Maintained confidentiality of all customer records and information according to company policies.
Education
High School Diploma -
Colegio Técnico Profesional De Sardinal
Sardinal, Costa RicaSkills
- Exceptional communication skills
- Work well with others and contribute to a team environment
- Strong interpersonal skills
- Organizational and time management skills
- Ability to handle fast paced environments
- Bilingual
- Computer Proficiency(Microsoft Office, data entry, email platforms)
- Customer relationship management
- Attention to detail
- Cultural awareness and sensitivity
Timeline
School Bus Driver
Metropolitan Transportation Network
12.2025 - Current
School Bus Driver
First Student
12.2017 - 01.2020
Teller
Trustone Financial Credit Union
07.2013 - 12.2017
Instock Team Member
Target
07.2007 - 09.2018
High School Diploma -
Colegio Técnico Profesional De Sardinal