Overview
Work History
Education
Skills
Accomplishments
Timeline

IRELAND JOHNSON

Do North Pizzeria
Duluth,MN
5
years of professional experience

Work History

Ophthalmology Operations Manager Intern

2 Months
Essentia Health | 05.2026 - 07.2026
  • Assisted with, coordinating daily operations and administrative tasks within a clinic to support efficient workflow for over 150+ daily appointments.
  • Managed records of operational activities, including budgeting, staffing, and scheduling, to ensure efficiency and accuracy.
  • Worked alongside over 20 clinic staff members and providers in a direct clinical setting.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Server

7 Months
Do North Pizzeria | 03.2026 - Current
  • Delivering attentive service to guests in a fast-paced dining environment, enhancing guest satisfaction.
  • Coordinating service for over 100+ customers during peak hours and events, ensuring quality and efficient dining experiences.
  • Providing exceptional service to a high volume of daily customers, contributing to a positive dining atmosphere.

Lead Barista

4 Years 1 Month
Starbucks | 12.2021 - 01.2026
  • Cultivated relationships with regular customers by recognizing preferences and anticipating needs to enhance their experience.
  • Followed health, safety, and sanitation guidelines to pass state inspections.
  • Monitored inventory levels and coordinated with management to ensure timely supply replenishment.

Education

BBA - Healthcare Management; Minor in Human Resources

University of Minnesota Duluth | Duluth, MN

Expected Grad [May 2027]

GPA: 3.65

Skills

Clinical Operations
Operational Reporting
Provider scheduling
Operational management
Department leadership
Teamwork and collaboration
7+ years of excellent customer service

Accomplishments

  • Labovitz School of Business Dean's List
  • [Fall 2023, Spring 2024, Fall 2024, Spring 2025, Spring 2026]

  • Student Healthcare Management Association
  • -Vice President/Treasurer (Fall 2026-Present)

    -Member (Fall 2025-Present)

  • Research Project:
  • Penn State Health Policy and Administration Competition (Fall 2026)

Timeline

Ophthalmology Operations Manager Intern

Essentia Health
05.2026 - 07.2026Read More

Server

Do North Pizzeria
03.2026 - CurrentRead More

Lead Barista

Starbucks
12.2021 - 01.2026Read More

University of Minnesota Duluth

BBA from Healthcare Management; Minor in Human Resources
Read More
IRELAND JOHNSON