Irene Castanon
Moorhead
Summary
Dynamic professional with a strong background in hospitality and customer service, notably at Sanford Hospital Fargo. Proven ability to enhance guest engagement and streamline service processes, ensuring a welcoming environment. Skilled in food safety and exceptional communication, consistently delivering high-quality experiences while maintaining meticulous attention to detail.
Experienced with delivering top-notch customer service and managing guest interactions. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Knowledge of maintaining welcoming environment and ensuring smooth operations.
Professional customer service specialist with extensive experience in creating positive guest experiences. Proven ability to handle diverse customer needs and maintain welcoming atmosphere. Focused on team collaboration and achieving outstanding results while being adaptable to changing requirements.
Overview
35
35
years of professional experience
Work History
Room Service Host
Sanford Hospital Fargo
07.2025 - Current
- Ensured a welcoming environment with attention to cleanliness, organization, and ambiance.
- Handled cash transactions accurately, ensuring proper accounting practices at all times.
- Gathered valuable feedback from customers through surveys or informal conversations, using insights gained to recommend improvements within the service experience.
- Streamlined service processes for increased efficiency and reduced wait times for patrons. Responsible for delivering meals and snacks to patients and their guests.
- Ensure supplies are stocked and work area is kept clean and sanitized throughout day.
- Follow food safety guidelines and maintaining a clean organized safe work area.
Claims Assistant
Walmart
04.2020 - 10.2024
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Processed merchandise returned by customers as well as merchandise on recall packaged for return to vendors and suppliers. Checked in vendors bringing merchandise into store and kept track of inventory in store.
- Assisted on salesfloor throughout store to ensure product was properly displayed and priced according to company plan.
Accounting Assistant
Walmart
04.2018 - 04.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Department Manager
Walmart
02.1991 - 04.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Assigned work tasks and monitored work performance, coached and trained new associates.
- Implemented quality control measures to company policies.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Education
No Degree - Sales And Marketing
M State
Moorhead, MN05-1984
High School Diploma -
Moorhead High School
Moorhead, MN05-1981
Skills
- Patience and composure
- Strong empathy
- Client relationship building
- Exceptional communication
- Cleaning and sanitation
- Greeting guests
- Effective multitasking
- Customer service
- Food safety
- Detail-oriented
- Interactive communication skills
- Safe food handling
- Guest engagement
- Hospitality service expertise
- Guest relations
- Payment processing
- Food running
- Beverage preparation
Timeline
Room Service Host
Sanford Hospital Fargo
07.2025 - Current
Claims Assistant
Walmart
04.2020 - 10.2024
Accounting Assistant
Walmart
04.2018 - 04.2020
Department Manager
Walmart
02.1991 - 04.2018
No Degree - Sales And Marketing
M State
High School Diploma -
Moorhead High School
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