Isaac M Hanson
Albert Lea
Summary
Dynamic IT Operations Analyst with a proven track record at Hormel Foods Corp, enhancing system performance and operational efficiency. Skilled in network troubleshooting and effective communication, I successfully reduced downtime during maintenance by meticulous planning and collaboration, while implementing robust monitoring processes to ensure data integrity and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Operations Analyst
Hormel Foods Corp
01.2024 - Current
- Analyzed system performance and identified areas for improvement within IT operations.
- Assisted in troubleshooting hardware and software issues to enhance operational efficiency.
- Supported implementation of new technologies to streamline processes and increase productivity.
- Monitored network systems for performance and security, ensuring data integrity and compliance.
- Collaborated with cross-functional teams to resolve technical issues impacting daily operations.
- Supported application upgrades by thoroughly testing new features, identifying bugs, and collaborating with developers for timely resolutions.
- Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.
- Optimized IT operations by implementing effective monitoring and incident management processes.
Sales Associate Team Leader
Ace Hardware
03.2022 - 11.2025
- Led team to exceed sales targets through effective training and mentoring of associates.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Enhanced customer experience by developing product knowledge programs for staff.
- Facilitated team meetings to communicate goals and align on performance expectations.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated promotional events, driving foot traffic and boosting seasonal sales performance.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Developed innovative merchandising strategies to enhance product visibility and stimulate consumer interest.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maximized revenue by upselling products and services based on individual customer needs.
- Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
- Evaluated staff performance regularly, offering constructive feedback and implementing professional development opportunities.
- Cultivated a positive work environment, fostering strong teamwork and high employee morale.
Education
High School Diploma - Cyber Security
Riverland Community College
Austin, Minnesota, MNSkills
- Network troubleshooting
- IT asset management
- System monitoring
- Hardware troubleshooting
- Infrastructure management
- Server administration
- Cybersecurity practices
- Information security
- Operating systems
- IT service management
- Customer support
- Network security
- IT risk management
- Network administration
- Network management
- IT performance reports
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Effective communication
- Adaptability
- Troubleshooting
Certification
I have a Comp TIA
Timeline
IT Operations Analyst
Hormel Foods Corp
01.2024 - Current
Sales Associate Team Leader
Ace Hardware
03.2022 - 11.2025
High School Diploma - Cyber Security
Riverland Community College