Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Martinez

Minneapolis

Summary

Dynamic Office Administrator with a proven track record, excelling in customer service and organizational efficiency. Bilingual in Spanish, I leverage strong data entry skills and attention to detail to optimize operations. Committed to enhancing team productivity through effective project coordination.

Overview

4
4
years of professional experience

Work History

Office Administrator

Caliber Collision
11.2024 - Current
  • Greeting and providing extraordinary customer service to internal and external customers.
  • Monitoring work volume scheduled for the center, implemented a combination of sales and extraordinary customer service techniques to keep incoming work volume above 85% every month.
  • Maintained a broad knowledge base of insurance partner requirements to meet 100% compliance in the event of files audits.
  • Coordinated communications, registration, recordkeeping, and other administrative functions.
  • Optimized organizational systems for payment collections, AP/AR continuous goal of both being at $0 at month end.

Registration Specialist

Allina Health
01.2023 - 09.2023
  • Utilized EPIC software to record, confirm and organize patient's demographics, insurance and medical information for maintain medical records accuracy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.


Office Administrator

Erie Home
08.2021 - 08.2023
  • Provided administrative support to ensure the smooth and efficient sale operations.
  • Maintained and monitored multiple databases for sales, finance and projection of installation. As well as event calendars, meeting coordination.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Recollected data to implement in weekly meeting reports.
  • Assisted in data entry tasks to successfully meet $1m monthly office quota for sales within given deadlines.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

High School Diploma -

Spring Lake Park High School
Spring Lake Park, MN

Associate of Applied Science - Business Administration And Management

Minneapolis Technical College
Minneapolis, MN
05-2026

Skills

  • Data entry and database management
  • Office management
  • Bilingual fluency in Spanish
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Organization and time management
  • Attention to detail
  • Dependability and punctuality
  • Project Coordination
  • Budgeting and invoicing

Languages

Spanish
Native or Bilingual

Timeline

Office Administrator

Caliber Collision
11.2024 - Current

Registration Specialist

Allina Health
01.2023 - 09.2023

Office Administrator

Erie Home
08.2021 - 08.2023

High School Diploma -

Spring Lake Park High School

Associate of Applied Science - Business Administration And Management

Minneapolis Technical College
Isabel Martinez