Isabel Martinez
Minneapolis
Summary
Dynamic Office Administrator with a proven track record, excelling in customer service and organizational efficiency. Bilingual in Spanish, I leverage strong data entry skills and attention to detail to optimize operations. Committed to enhancing team productivity through effective project coordination.
Overview
4
4
years of professional experience
Work History
Office Administrator
Caliber Collision
11.2024 - Current
- Greeting and providing extraordinary customer service to internal and external customers.
- Monitoring work volume scheduled for the center, implemented a combination of sales and extraordinary customer service techniques to keep incoming work volume above 85% every month.
- Maintained a broad knowledge base of insurance partner requirements to meet 100% compliance in the event of files audits.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Optimized organizational systems for payment collections, AP/AR continuous goal of both being at $0 at month end.
Registration Specialist
Allina Health
01.2023 - 09.2023
- Utilized EPIC software to record, confirm and organize patient's demographics, insurance and medical information for maintain medical records accuracy.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Office Administrator
Erie Home
08.2021 - 08.2023
- Provided administrative support to ensure the smooth and efficient sale operations.
- Maintained and monitored multiple databases for sales, finance and projection of installation. As well as event calendars, meeting coordination.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Recollected data to implement in weekly meeting reports.
- Assisted in data entry tasks to successfully meet $1m monthly office quota for sales within given deadlines.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
High School Diploma -
Spring Lake Park High School
Spring Lake Park, MNAssociate of Applied Science - Business Administration And Management
Minneapolis Technical College
Minneapolis, MN05-2026
Skills
- Data entry and database management
- Office management
- Bilingual fluency in Spanish
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Organization and time management
- Attention to detail
- Dependability and punctuality
- Project Coordination
- Budgeting and invoicing
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Caliber Collision
11.2024 - Current
Registration Specialist
Allina Health
01.2023 - 09.2023
Office Administrator
Erie Home
08.2021 - 08.2023
High School Diploma -
Spring Lake Park High School
Associate of Applied Science - Business Administration And Management
Minneapolis Technical College