ISABEL MILLER
Mankato
Summary
Goal-oriented and passionate individual with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and property specific needs. Demonstrated proficiency in conflict resolution, prospect conversion, and tenant relations, ensuring smooth and efficient property management.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Century 21 Atwood
01.2025 - Current
Property Manager
Atwood Management
06.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Generated leads for sales and rental properties through cold calls and referrals.
Customer Service/Sales Representative
MEDIACOM COMMUNICATIONS COOPORATION
09.2022 - 06.2023
- Assess customer needs and interests in order to present Mediacom products and services
- Solve customer problems regarding billing, services, and products to ensure customer satisfaction and retention
- Consistently exceed sales quotas and productivity standards
- Troubleshoot basic service issues and schedule on site service calls when necessary
- Receive and process customer payments
Barista
STARBUCKS
02.2018 - 04.2020
- Manage Drive-thru to ensure expedited service
- Receive and process drink orders
- Maintain clean work and customer environments
- Run the register – Accountable for accurate dollar counts
- Make variety of drinks as per customer specifications
Education
Bachelor’s Degree - Communication, Spanish
MINNESOTA STATE UNIVERSITY
Mankato, MN05.2022
High School Diploma -
Cretin-Derham Hall
St. Paul, MN05.2018
Skills
- Spanish and English Fluency
- Sales
- Customer Service
- Training
- Marketing
- Client relations
- Social media marketing
- Market research
Areas Of Knowledge
- Spanish and English Fluency
- Sales
- Customer Service
- Real Estate
- Training
- Marketing
Internship
HOMES PLUS REALTY, Eagan, MN, Intern, 05/21 - 09/21, Managed the team’s social media accounts and marketing efforts, shadowed realtors and clients to house showings, attended final walkthroughs and closings with licensed agents, attended appointments with lenders, joined licensed agents at their open houses and greeted potential buyers.
Accomplishments
Awarded Customer Service Champion - 2023
Awarded Customer Service Champion - 2024
Timeline
Real Estate Agent
Century 21 Atwood
01.2025 - Current
Property Manager
Atwood Management
06.2023 - Current
Customer Service/Sales Representative
MEDIACOM COMMUNICATIONS COOPORATION
09.2022 - 06.2023
Barista
STARBUCKS
02.2018 - 04.2020
Bachelor’s Degree - Communication, Spanish
MINNESOTA STATE UNIVERSITY
High School Diploma -
Cretin-Derham Hall
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