ISABEL SWANSON
Mound
Summary
An undergraduate psychology student who is heavily dedicated to excelling, specifically within interpersonal communication and problem solving. I have been researching Industrial-Organizational psychology. I aim to obtain an internship at True North Goodwill because I feel as though I could utilize my skills for the betterment of the company.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
Duluth, MN
10.2022 - Current
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Suggested product solutions based on individual customer needs.
- Performed additional duties as assigned by management team.
Boat Club Host and Gas Dock Attendant
Rockvam Boat Yards, Inc.
Mound, MN
06.2022 - 08.2025
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Developed relationships with key clients through regular contact and follow-up communication.
- Created detailed reports on customer service activities.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Performed additional duties as assigned by management team.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Ensured customer and employee safety when filling boats or helping customers on the docks.
Environmental Safety Intern
Rockvam Boat Yards, Inc.
Mound, MN
06.2024 - 08.2024
- Expanded roles within company helping manage younger staff.
- Made training videos on safety for new employees.
- Tracked water levels over summer period.
- Wrote 40-page document obtaining Rockvam Boat Yards the Clean & Resilient Marina certification. They were the 65th nationwide, 2nd in Minnesota, and first on lake Minnetonka to obtain this certification (done using Google Docs and Microsoft Word)
- Obtained documentation to obtain clean marina certification, this includes ensuring we follow all of the codes properly and documenting the gaps.
Pizza Maker and Delivery Driver
Lulu's Pizzeria
Mound, MN
10.2021 - 04.2022
- Cleaned and sanitized kitchen surfaces and equipment.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Trained new staff on pizza-making techniques and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of ingredients.
- Collaborated with team to streamline order preparation and delivery processes.
- Ensured all food safety regulations were followed during preparation process.
- Assisted customers with questions or complaints regarding their orders.
Customer Service Associate
Holiday Gas Station
Mound, MN
08.2020 - 10.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelors Degree in Applied Science (BASc) - Psychology
University of Minnesota - Duluth
Duluth, MN06-2026
Skills
- Complex Problem-Solving
- Customer Service
- Cross-Functional Team Collaboration
- Software Troubleshooting
- Product Knowledge
- Negotiation
- Multitasking
- Team Building
- Safety Understanding
- Computer Skills
Timeline
Environmental Safety Intern
Rockvam Boat Yards, Inc.
06.2024 - 08.2024
Customer Service Associate
Walgreens
10.2022 - Current
Boat Club Host and Gas Dock Attendant
Rockvam Boat Yards, Inc.
06.2022 - 08.2025
Pizza Maker and Delivery Driver
Lulu's Pizzeria
10.2021 - 04.2022
Customer Service Associate
Holiday Gas Station
08.2020 - 10.2021
Bachelors Degree in Applied Science (BASc) - Psychology
University of Minnesota - Duluth