ISABEL SWANSON
Mound
Summary
An undergraduate psychology student who is heavily dedicated to excelling, specifically within interpersonal communication and problem solving. I have been researching Industrial-Organizational psychology. I aim to obtain an internship at True North Goodwill because I feel as though I could utilize my skills for the betterment of the company.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
10.2022 - Current
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Suggested product solutions based on individual customer needs.
- Performed additional duties as assigned by management team.
Boat Club Host and Gas Dock Attendant
Rockvam Boat Yards, Inc.
06.2022 - 08.2025
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Developed relationships with key clients through regular contact and follow-up communication.
- Created detailed reports on customer service activities.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Performed additional duties as assigned by management team.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Ensured customer and employee safety when filling boats or helping customers on the docks.
Environmental Safety Intern
Rockvam Boat Yards, Inc.
06.2024 - 08.2024
- Expanded roles within company helping manage younger staff.
- Made training videos on safety for new employees.
- Tracked water levels over summer period.
- Wrote 40-page document obtaining Rockvam Boat Yards the Clean & Resilient Marina certification. They were the 65th nationwide, 2nd in Minnesota, and first on lake Minnetonka to obtain this certification (done using Google Docs and Microsoft Word)
- Obtained documentation to obtain clean marina certification, this includes ensuring we follow all of the codes properly and documenting the gaps.
Pizza Maker and Delivery Driver
Lulu's Pizzeria
10.2021 - 04.2022
- Cleaned and sanitized kitchen surfaces and equipment.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Trained new staff on pizza-making techniques and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of ingredients.
- Collaborated with team to streamline order preparation and delivery processes.
- Ensured all food safety regulations were followed during preparation process.
- Assisted customers with questions or complaints regarding their orders.
Customer Service Associate
Holiday Gas Station
08.2020 - 10.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelors Degree in Applied Science (BASc) - Psychology
University of Minnesota - Duluth
Duluth, MN06-2026
Skills
- Complex Problem-Solving
- Customer Service
- Cross-Functional Team Collaboration
- Software Troubleshooting
- Product Knowledge
- Negotiation
- Multitasking
- Team Building
- Safety Understanding
- Computer Skills
Timeline
Environmental Safety Intern
Rockvam Boat Yards, Inc.
06.2024 - 08.2024
Customer Service Associate
Walgreens
10.2022 - Current
Boat Club Host and Gas Dock Attendant
Rockvam Boat Yards, Inc.
06.2022 - 08.2025
Pizza Maker and Delivery Driver
Lulu's Pizzeria
10.2021 - 04.2022
Customer Service Associate
Holiday Gas Station
08.2020 - 10.2021
Bachelors Degree in Applied Science (BASc) - Psychology
University of Minnesota - Duluth
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