Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Bryan

Saint Paul

Summary

Dynamic customer service professional with a proven track record at The Home Depot, excelling in problem-solving and time management. Recognized for delivering exceptional service and enhancing customer satisfaction through effective communication. Skilled in cash register operation and beverage preparation, fostering a collaborative team environment while maintaining attention to detail.

Overview

6
6
years of professional experience

Work History

Starbucks Barista

Target
09.2023 - Current
  • Operated espresso machines and coffee brewing equipment to prepare beverages efficiently.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
  • Assisted in inventory management by restocking supplies and monitoring product levels regularly.
  • Learned beverage recipes and preparation techniques to enhance menu knowledge and improve service speed.
  • Collaborated with team members to create a positive work environment focused on quality service.
  • Adapted quickly to high-pressure situations during peak hours, ensuring consistent beverage quality.
  • Engaged with customers to provide personalized recommendations, enhancing overall customer satisfaction.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Hotel Housekeeper

The Grand Casino
10.2022 - 06.2023
  • Cleaned and sanitized guest rooms, ensuring adherence to established cleanliness standards.
  • Responded promptly to guest requests, enhancing overall satisfaction through attentive service.
  • Collaborated with maintenance team to report and address repair needs within guest areas.
  • Implemented effective time management techniques to optimize daily housekeeping tasks.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.

Customer Service Representative

The Home Depot Inc
01.2022 - 06.2022
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed high-volume phone calls, ensuring timely responses and customer satisfaction.
  • Collaborated with team members to develop solutions for recurring customer concerns.
  • Assisted customers with tool and truck rental.
  • Tracked orders for customers and contacted management with tracking issues.
  • Implemented feedback mechanisms to gather insights on customer experiences for continuous improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Garden Center Employee

Garden By the Woods
05.2020 - 12.2021
  • Implemented efficient watering schedules to ensure optimal plant health across the garden center.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
  • Conducted regular maintenance of outdoor displays, ensuring a visually appealing shopping environment.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Reduced plant loss by implementing proper watering schedules, pest control measures, and pruning techniques.
  • Assisted customers in selecting appropriate plants, pots, soil, fertilizers, and tools for their gardening needs.
  • Provided guidance on low-maintenance options such as drought-tolerant plants for busy or inexperienced gardeners seeking hassle-free gardening solutions.

Garden Center Employee

The Mustard Seed
09.2019 - 01.2020
  • Contributed to a positive work environment by actively engaging with colleagues, fostering open communication, and supporting collaborative efforts.
  • Assisted in loading heavy purchases into customer vehicles safely while minimizing damage to plants or property.
  • Managed cash register transactions accurately while delivering friendly service to every customer.
  • Unloaded plants and nursery items from delivery trucks.
  • Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.

Education

No Degree - Strategic Communications

University of Minnesota
Minneapolis, MN
05-2027

High School Diploma -

Chaska High School
Chaska, MN
06-2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Exceptional customer service
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Beverage preparation
  • POS systems
  • Food preparation

Timeline

Starbucks Barista

Target
09.2023 - Current

Hotel Housekeeper

The Grand Casino
10.2022 - 06.2023

Customer Service Representative

The Home Depot Inc
01.2022 - 06.2022

Garden Center Employee

Garden By the Woods
05.2020 - 12.2021

Garden Center Employee

The Mustard Seed
09.2019 - 01.2020

No Degree - Strategic Communications

University of Minnesota

High School Diploma -

Chaska High School

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Isabella Bryan