Isabella Bryan
Saint Paul
Summary
Dynamic customer service professional with a proven track record at The Home Depot, excelling in problem-solving and time management. Recognized for delivering exceptional service and enhancing customer satisfaction through effective communication. Skilled in cash register operation and beverage preparation, fostering a collaborative team environment while maintaining attention to detail.
Overview
6
6
years of professional experience
Work History
Starbucks Barista
Target
09.2023 - Current
- Operated espresso machines and coffee brewing equipment to prepare beverages efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in inventory management by restocking supplies and monitoring product levels regularly.
- Learned beverage recipes and preparation techniques to enhance menu knowledge and improve service speed.
- Collaborated with team members to create a positive work environment focused on quality service.
- Adapted quickly to high-pressure situations during peak hours, ensuring consistent beverage quality.
- Engaged with customers to provide personalized recommendations, enhancing overall customer satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Hotel Housekeeper
The Grand Casino
10.2022 - 06.2023
- Cleaned and sanitized guest rooms, ensuring adherence to established cleanliness standards.
- Responded promptly to guest requests, enhancing overall satisfaction through attentive service.
- Collaborated with maintenance team to report and address repair needs within guest areas.
- Implemented effective time management techniques to optimize daily housekeeping tasks.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Customer Service Representative
The Home Depot Inc
01.2022 - 06.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume phone calls, ensuring timely responses and customer satisfaction.
- Collaborated with team members to develop solutions for recurring customer concerns.
- Assisted customers with tool and truck rental.
- Tracked orders for customers and contacted management with tracking issues.
- Implemented feedback mechanisms to gather insights on customer experiences for continuous improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Garden Center Employee
Garden By the Woods
05.2020 - 12.2021
- Implemented efficient watering schedules to ensure optimal plant health across the garden center.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Conducted regular maintenance of outdoor displays, ensuring a visually appealing shopping environment.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Reduced plant loss by implementing proper watering schedules, pest control measures, and pruning techniques.
- Assisted customers in selecting appropriate plants, pots, soil, fertilizers, and tools for their gardening needs.
- Provided guidance on low-maintenance options such as drought-tolerant plants for busy or inexperienced gardeners seeking hassle-free gardening solutions.
Garden Center Employee
The Mustard Seed
09.2019 - 01.2020
- Contributed to a positive work environment by actively engaging with colleagues, fostering open communication, and supporting collaborative efforts.
- Assisted in loading heavy purchases into customer vehicles safely while minimizing damage to plants or property.
- Managed cash register transactions accurately while delivering friendly service to every customer.
- Unloaded plants and nursery items from delivery trucks.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
Education
No Degree - Strategic Communications
University of Minnesota
Minneapolis, MN05-2027
High School Diploma -
Chaska High School
Chaska, MN06-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Order taking
- Cash register operation
- Espresso machine operation
- Beverage preparation
- POS systems
- Food preparation
Timeline
Starbucks Barista
Target
09.2023 - Current
Hotel Housekeeper
The Grand Casino
10.2022 - 06.2023
Customer Service Representative
The Home Depot Inc
01.2022 - 06.2022
Garden Center Employee
Garden By the Woods
05.2020 - 12.2021
Garden Center Employee
The Mustard Seed
09.2019 - 01.2020
No Degree - Strategic Communications
University of Minnesota
High School Diploma -
Chaska High School
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