Isaiah Chatman

Demonstrated strong interpersonal skills by fostering patience and maintaining a calm, consistent presence.

Training in de-escalation, crisis response, and mandated reporting.

• 2020–Aug 2022

• Manage freight brokerage operations by building relationships with carriers and customers across the U.S.
• Coordinate shipments and resolve issues with speed and professionalism to maintain service excellence.
• Negotiate rates and secure transportation solutions in a competitive and fast-paced environment.
• Utilize CRM systems and logistics platforms to manage daily operations, track loads, and ensure delivery success.
• Cultivate a high-volume book of business by cold-calling prospects and following up with key accounts.
• Thrive in a performance-driven, commission-based structure that rewards sales initiative and consistency.

• Offered product and service consultations and employed upselling techniques.
• Identified opportunities for cross-selling additional products and services.
• Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
• Maintained an up-to-date knowledge of current promotions and sales campaigns.
• Collaborated with other members of sales team to reach targets.
• Assisted customers in selecting appropriate products for their needs.

• Facilitated communication between cross-functional teams within the organization.
• Implemented changes in response to changing business needs or customer demands.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Ensured compliance with all safety regulations in the workplace.
• Assessed market trends and competitor strategies to inform team direction and focus.
• Conducted regular performance reviews to assess individual team member progress.