Isatou Cham
Minneapolis
Summary
I am a customer-focused professional with over two years of experience supporting and managing client accounts. I’m skilled at handling large volumes of work while staying organized and detail-oriented. Comfortable working independently or as part of a team, I bring strong communication skills, technical know-how with Microsoft Office, and a proven ability to manage complex accounts with accuracy and confidentiality. My goal is always to provide excellent service while keeping things efficient and stress-free for both the customer and the team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
Home Choice
06.2022 - 09.2025
- Serve as the main point of contact for customer accounts, answering questions, resolving issues, and ensuring satisfaction.
- Process a large volume of account updates, billing adjustments, and requests with accuracy and confidentiality.
- Use Microsoft Office tools daily to track data, prepare reports, and manage communication.
- Work closely with team members to troubleshoot complex account concerns and streamline workflows.
- Build trust and rapport with a diverse customer base through clear, empathetic communication.
Education
High School Diploma -
Irondale High School
2425 Long Lake Rd, New Brighton, MN 5511206-2020
Skills
- Building and maintaining positive customer relationships
- Managing complex accounts and confidential information
- Processing high volumes of data with accuracy
- Skilled in Microsoft Word, Excel, and Outlook
- Staying organized under pressure and meeting deadlines
- Clear and professional written and verbal communication
- Strong decision-making and problem-solving skills
- Balancing independent work with teamwork collaboration
Accomplishments
- Assisted customers with account inquiries, payments, and updates while maintaining accurate records.
- Supported both individual and business accounts, ensuring compliance with policies around confidential data.
- Juggled multiple priorities in a fast-paced environment while meeting deadlines.
- Contributed to improved customer satisfaction ratings through quick problem resolution and strong interpersonal skills.
Certification
- Microsoft Office Specialist – Excel & Outlook
- Customer Service Excellence Certification
Languages
English
Timeline
Customer Account Specialist
Home Choice
06.2022 - 09.2025
High School Diploma -
Irondale High School
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