Isayana Solis
Hastings
Summary
Dynamic leader with a proven track record at Walmart, enhancing customer satisfaction and reducing staff turnover through motivational skills and effective policy enforcement. Skilled in staff training and time management, I've driven team productivity and fostered a positive work environment. Achievements include streamlining operations and significantly improving service standards. I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Overnight Manager
Walmart
09.2021 - Current
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
Care Assistant
St. Crispin Living Community
08.2018 - 01.2020
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
Waitress Supervisor
Country Kitchen
06.2013 - 08.2018
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Education
Diploma - Office Specialist
Minnesota State College Southeast
Red Wing, MN05-2023
Skills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Strong leadership
- Customer service
- Time management expertise
- Property maintenance
- Visual merchandising
- Assignment delegation
- Staff training experience
Certification
- Certified Food Safety Manager 2024
Languages
Spanish
Native or Bilingual
Timeline
Overnight Manager
Walmart
09.2021 - Current
Care Assistant
St. Crispin Living Community
08.2018 - 01.2020
Waitress Supervisor
Country Kitchen
06.2013 - 08.2018
Diploma - Office Specialist
Minnesota State College Southeast
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