Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Israa Munassar

Saint Paul

Summary

Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.

Overview

5
5
years of professional experience

Work History

Receptionist – Part Time

Apple Valley Village Health Care Center
12.2024 - Current
  • - Greet and assist visitors, staff, and residents with professionalism and courtesy
  • - Answer and direct phone calls to appropriate departments
  • - Maintain organized front desk operations and manage administrative tasks
  • - Handle incoming and outgoing mail and deliveries
  • - Ensure a welcoming and efficient environment for all who enter the facility

Personal Assistant

The Hanedar Group
03.2024 - 03.2025
  • - Manage the agent’s schedule, appointments, and client communications
  • - Handle document preparation, data entry, and file organization
  • - Coordinate real estate transactions and ensure timely completion of paperwork
  • - Assist with property showings, open houses, and client meetings
  • - Create and distribute marketing materials and manage social media accounts
  • - Coordinate property inspections, repairs, and maintenance
  • - Plan and organize open houses and real estate events
  • - Track expenses and assist with commission payments and invoices
  • - Maintain and update CRM system for client and lead management

Onboarding Specialist

Kestra Financial
01.2023 - 01.2024
  • - Guide new hires through the onboarding process, ensuring a smooth transition
  • - Prepare and deliver new hire orientation and training sessions
  • - Assist with completing paperwork, benefits enrollment, and tech setup
  • - Coordinate with HR, IT, and other departments to ensure readiness
  • - Monitor and track onboarding progress, offering follow-up as needed
  • - Collect feedback to improve the onboarding experience

Patient Scheduler (Contract)

Health Partners
02.2023 - 05.2023
  • - Schedule and confirm patient appointments
  • - Coordinate referrals and verify insurance details
  • - Answer phone calls and maintain accurate scheduling records
  • - Handle registration and reminders, and support patient flow logistics

Life Enrichment Coordinator

The Moments of Lakeville
08.2022 - 02.2023
  • - Plan and organize recreational activities for residents
  • - Create personalized schedules based on interests and abilities
  • - Coordinate outings and social engagement programs
  • - Monitor effectiveness and adjust as needed

Customer Service Representative

IKEA
08.2020 - 08.2022
  • - Respond to customer inquiries and resolve issues
  • - Process orders, returns, and maintain records
  • - Maintain knowledge of products and escalate complex issues
  • - Document feedback and ensure customer satisfaction

Education

Human Resources

Saint Paul Community College / Metropolitan University
06.2026

Skills

  • Project management
  • Quality assurance
  • Attention to detail
  • Team collaboration
  • Customer service
  • Administrative support
  • Microsoft Office proficiency
  • Commitment to quality and service
  • Discretion and confidentiality

LANGUAGES

Arabic (Fluent)
Somali (Advanced)

Timeline

Receptionist – Part Time

Apple Valley Village Health Care Center
12.2024 - Current

Personal Assistant

The Hanedar Group
03.2024 - 03.2025

Patient Scheduler (Contract)

Health Partners
02.2023 - 05.2023

Onboarding Specialist

Kestra Financial
01.2023 - 01.2024

Life Enrichment Coordinator

The Moments of Lakeville
08.2022 - 02.2023

Customer Service Representative

IKEA
08.2020 - 08.2022

Human Resources

Saint Paul Community College / Metropolitan University

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Israa Munassar