Israa Munassar
Saint Paul
Summary
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
5
5
years of professional experience
Work History
Receptionist – Part Time
Apple Valley Village Health Care Center
12.2024 - Current
- - Greet and assist visitors, staff, and residents with professionalism and courtesy
- - Answer and direct phone calls to appropriate departments
- - Maintain organized front desk operations and manage administrative tasks
- - Handle incoming and outgoing mail and deliveries
- - Ensure a welcoming and efficient environment for all who enter the facility
Personal Assistant
The Hanedar Group
03.2024 - 03.2025
- - Manage the agent’s schedule, appointments, and client communications
- - Handle document preparation, data entry, and file organization
- - Coordinate real estate transactions and ensure timely completion of paperwork
- - Assist with property showings, open houses, and client meetings
- - Create and distribute marketing materials and manage social media accounts
- - Coordinate property inspections, repairs, and maintenance
- - Plan and organize open houses and real estate events
- - Track expenses and assist with commission payments and invoices
- - Maintain and update CRM system for client and lead management
Onboarding Specialist
Kestra Financial
01.2023 - 01.2024
- - Guide new hires through the onboarding process, ensuring a smooth transition
- - Prepare and deliver new hire orientation and training sessions
- - Assist with completing paperwork, benefits enrollment, and tech setup
- - Coordinate with HR, IT, and other departments to ensure readiness
- - Monitor and track onboarding progress, offering follow-up as needed
- - Collect feedback to improve the onboarding experience
Patient Scheduler (Contract)
Health Partners
02.2023 - 05.2023
- - Schedule and confirm patient appointments
- - Coordinate referrals and verify insurance details
- - Answer phone calls and maintain accurate scheduling records
- - Handle registration and reminders, and support patient flow logistics
Life Enrichment Coordinator
The Moments of Lakeville
08.2022 - 02.2023
- - Plan and organize recreational activities for residents
- - Create personalized schedules based on interests and abilities
- - Coordinate outings and social engagement programs
- - Monitor effectiveness and adjust as needed
Customer Service Representative
IKEA
08.2020 - 08.2022
- - Respond to customer inquiries and resolve issues
- - Process orders, returns, and maintain records
- - Maintain knowledge of products and escalate complex issues
- - Document feedback and ensure customer satisfaction
Education
Human Resources
Saint Paul Community College / Metropolitan University
06.2026
Skills
- Project management
- Quality assurance
- Attention to detail
- Team collaboration
- Customer service
- Administrative support
- Microsoft Office proficiency
- Commitment to quality and service
- Discretion and confidentiality
LANGUAGES
Arabic (Fluent)
Somali (Advanced)
Timeline
Receptionist – Part Time
Apple Valley Village Health Care Center
12.2024 - Current
Personal Assistant
The Hanedar Group
03.2024 - 03.2025
Patient Scheduler (Contract)
Health Partners
02.2023 - 05.2023
Onboarding Specialist
Kestra Financial
01.2023 - 01.2024
Life Enrichment Coordinator
The Moments of Lakeville
08.2022 - 02.2023
Customer Service Representative
IKEA
08.2020 - 08.2022
Human Resources
Saint Paul Community College / Metropolitan University