Israa Munassar
Saint Paul
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
HUMAN RESOURCES SPECIALIST
Apple Valley Village Health Care Center
08.2025 - Current
- Enhanced employee development through effective training materials and compliance initiatives.
- Streamlined onboarding processes, boosting new hire integration and retention rates.
- Promoted positive workplace culture by managing employee relations and conflict resolution.
- Optimized performance management systems, improving evaluations and feedback efficiency.
- Identified workforce trends through data analysis, enhancing recruitment strategies and talent acquisition.
- Coordinated employee training programs, elevating skills development and overall performance.
RECEPTIONIST
Apple Valley Village Health Care Center
12.2024 - 08.2025
- Enhanced visitor experience through warm greetings and attentive service.
- Maintained professional phone etiquette while answering and transferring calls efficiently.
- Streamlined administrative tasks by filing documents and copying materials accurately.
- Ensured cleanliness of reception areas by removing trash and organizing magazines.
- Recorded all incoming calls, messages, and visitors for accurate tracking.
- Managed high call volume using a multi-line phone system effectively.
PERSONAL ASSISTANT
The Hanedar Group
06.2024 - 08.2025
- Optimized agent's schedule and client communications, enhancing overall efficiency.
- Streamlined document preparation, data entry, and file organization, ensuring accuracy.
- Facilitated real estate transactions, ensuring timely completion of paperwork.
- Increased property visibility by organizing showings and open houses effectively.
- Enhanced brand presence through strategic marketing and social media management.
- Coordinated inspections, repairs, and maintenance, maintaining property standards.
- Managed open house events and real estate functions for client engagement.
- Tracked expenses and streamlined commission payments, improving financial oversight.
- Updated CRM system for efficient client and lead management.
ONBOARDING SPECIALIST
Kestra Financial
01.2023 - 01.2024
- Facilitated smooth transitions for new hires through effective onboarding guidance.
- Conducted engaging training sessions to orient new employees on company policies.
- Supported new hires in completing essential paperwork for onboarding processes.
- Coordinated with departments to ensure proper setup of employee systems and tools.
- Ensured compliance with policies and legal requirements during the onboarding process.
- Served as primary contact for new hires, addressing their questions and concerns.
PATIENT SCHEDULER (CONTRACT)
Health Partners
02.2023 - 05.2023
- Optimized provider schedules by efficiently confirming patient appointments.
- Coordinated referrals, streamlining appointment requests from healthcare providers.
- Verified insurance, facilitating pre-authorizations for seamless patient processes.
- Responded to inquiries, enhancing patient experience with prompt communication.
- Maintained accurate records, continuously updating scheduling system.
- Rescheduled appointments, promptly informing patients of any changes.
- Enhanced patient flow by collaborating closely with medical staff.
- Managed appointment reminders, improving patient attendance rates.
- Handled patient registration, ensuring smooth check-in procedures.
LIFE ENRICHMENT COORDINATOR
The Moments of Lakeville
08.2022 - 02.2023
- Enhanced resident engagement by organizing tailored recreational programs and activities.
- Developed individualized activity schedules based on resident interests and needs.
- Coordinated special events and outings to promote community involvement and interaction.
- Fostered social connections among residents to improve overall quality of life.
- Collaborated with families and staff for successful program execution and support.
CUSTOMER SERVICE REPRESENTATIVE
Ikea
08.2020 - 08.2022
- Enhanced customer satisfaction by resolving inquiries via phone, email, and chat.
- Streamlined order processing, ensuring accurate records for returns and exchanges.
- Assisted customers with product-related inquiries, providing effective troubleshooting support.
- Followed up on customer interactions to confirm satisfaction and issue resolution.
- Maintained comprehensive knowledge of products and policies for effective service.
- Documented customer feedback to drive continuous improvement initiatives.
Education
Human Resources - Human Resources Management
Saint Paul Community College Metropolitan University
05-2026
Associate of Science -
Saint Paul College
08-2025
Skills
- Project coordination
- Quality assurance
- Attention to detail
- Team collaboration
- Customer service
- Administrative support
- Microsoft Office proficiency
- Organizational development
- Project management
- Commitment to quality and service
- Discretion and confidentiality
- Customer relations
Languages
Arabic
Somali
Timeline
HUMAN RESOURCES SPECIALIST
Apple Valley Village Health Care Center
08.2025 - Current
RECEPTIONIST
Apple Valley Village Health Care Center
12.2024 - 08.2025
PERSONAL ASSISTANT
The Hanedar Group
06.2024 - 08.2025
PATIENT SCHEDULER (CONTRACT)
Health Partners
02.2023 - 05.2023
ONBOARDING SPECIALIST
Kestra Financial
01.2023 - 01.2024
LIFE ENRICHMENT COORDINATOR
The Moments of Lakeville
08.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Ikea
08.2020 - 08.2022
Human Resources - Human Resources Management
Saint Paul Community College Metropolitan University
Associate of Science -
Saint Paul College