Israa Munassar
Saint Paul
Summary
Dynamic HR Specialist with a proven track record at Apple Valley Village Health Care Center, excelling in project management and team collaboration. Adept at streamlining internal communications and enhancing employee onboarding processes, ensuring compliance and efficiency. Recognized for attention to detail and maintaining confidentiality while fostering a positive workplace culture.
Overview
6
6
years of professional experience
Work History
HR Specialist
Apple Valley Village Health Care Center
Apple Valley
08.2025 - Current
- Collaborated with management to resolve employee relations issues and improve workplace environment.
- Partnered with senior HR team to communicate company standards and policies.
- Coordinated internal communications to align team objectives and foster collaboration.
- Collaborated with cross-functional teams to streamline communication processes and protocols.
- Managed project timelines and resources to execute projects efficiently and developed training materials for staff development.
- Coordinated cross-functional teams to achieve project alignment and enhance collaboration.
Receptionist
Apple Valley Village Health Care Center
Apple Valley
12.2024 - 08.2025
- Greeted and assisted visitors, staff, and residents to create welcoming office environment.
- Managed multi-line phone system and efficiently handled incoming calls to streamline communication.
- Scheduled appointments and coordinated meeting room logistics to support staff productivity.
- Collaborated with team members to ensure a smooth office workflow daily.
- Maintained an organized filing system for confidential documents and records.
- Utilized office software to update databases and maintain accurate information.
- Assisted with mail distribution and package handling for office operations.
Personal Assistant
The Hanedar Group
Blaine
03.2024 - 08.2025
- Managed agent's schedule, appointments, and client communications to ensure seamless operations.
- Prepared correspondence, reports, and presentations for internal and external communications.
- Handle document preparation, data entry, and file organization.
- Coordinate real estate transactions and ensure timely completion of paperwork
- Created and distributed marketing materials while managing social media accounts to enhance brand visibility.
- Tracked expenses and assisted with commission payments and invoices to maintain financial accuracy.
Onboarding Specialist
Kestra Financial
Austin
01.2023 - 03.2024
- Coordinated with departments to facilitate seamless transition for new employees.
- Conducted orientation sessions to introduce company policies and procedures.
- Managed onboarding tasks and resolved inquiries to streamline process for new hires.
- Assisted in developing employee handbooks and job descriptions to enhance onboarding experience.
- Planned and presented training and mentoring to new team members.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Maintained applicant profiles and information in applicant tracking system.
Customer Service Representative
IKEA
Bloomington
08.2020 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall satisfaction.
- Educated customers on billing procedures, processed payments, and facilitated payment option setup to streamline transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated customer relationships that fostered repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Arts - Human Resources Management
Metropolitan State University
Saint Paul, MN12-2026
Associate of Arts - Business Administration and Management
Saint Paul College
Saint Paul, MN06-2025
Skills
- Office administration
- Calendar management
- Microsoft Office proficiency
- Discretion and confidentiality
- Data analysis
- Project management
- Team collaboration
- Internal communication
- Attention to detail
Affiliations
- Volunteering with Bloomington Police to help with involvement in the community as a Multi-Cultural Advisory member.
- Helped establish a social media presence for SUKOON, a mental health organization. Used outreach opportunities to build community and create business relations that last a lifetime.
- Volunteering with RISE, a woman-owned non-profit, to educate community members about ongoing issues and how to advocate for themselves.
Education
other
Languages
Arabic (Fluent), Somali (Advanced)
- Arabic
- Somali
References
References available upon request.
Timeline
HR Specialist
Apple Valley Village Health Care Center
08.2025 - Current
Receptionist
Apple Valley Village Health Care Center
12.2024 - 08.2025
Personal Assistant
The Hanedar Group
03.2024 - 08.2025
Onboarding Specialist
Kestra Financial
01.2023 - 03.2024
Customer Service Representative
IKEA
08.2020 - 01.2023
Bachelor of Arts - Human Resources Management
Metropolitan State University
Associate of Arts - Business Administration and Management
Saint Paul College