Ivan Calixto-Rosas
Golden Valley
Summary
Accomplished Service Professional with a proven track record at Nordstrom, adept in customer service and technical troubleshooting. Spearheaded initiatives that grew sales & profitability by over 6.5%, leveraging problem-solving and multitasking skills. Expert in enhancing team performance and business development, with a focus on significant achievements and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Service Manager
Nordstrom
06.2021 - 11.2024
- Managed a team of 10+ employees to provide high-quality service delivery
- Delegates tasks to employees to effectively complete projects
- Communicates with customers in person and by phone to promote issue resolution
- Reviews CSAT and KPI reports to determine options for increasing market growth and customer satisfaction
- Educates sales people on all selling tools and processes while walking the door daily to ensure adoption by all employees
Restaurant Manager/F&B Director
Nordstrom
06.2021 - 03.2023
- Developed quarterly strategies for both the Coffee Shop and Restaurant, leading to reduced costs of sales and waste, while achieving a minimum growth of 6.5% in sales and 5% in profitability
- Piloted the success of various sales building endeavors including our Meals to Go program, and was a pilot for our third-party delivery systems, DoorDash and StoreFront, which were subsequently rolled out company wide
- Conducted financial analysis to pinpoint opportunities for improvement in the Food and Beverage department
- Oversaw a team of over 50 FOH/BOH employees in the Restaurant, & a team of 8+ Baristas in the Coffee Shop
- Planned, prepped, and executed private events for 75-150 guests
- Managed daily operations of a full-service restaurant/bar and Coffee Bar
- Reported to upper management detailing inventory, labor, sales records, P&L, and employee performance
Restaurant Manager
Red Lobster
03.2018 - 06.2021
- Manage day-to-day operations of high-volume restaurant doing up to $36k/day
- Oversaw staff of 100+ including hiring, training, and scheduling
- Organized ongoing training including conducting pre-shift meetings to review specials, menu changes, and house counts
- Duties included scheduling, ordering, receiving, training, and ordering
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Monitored alcohol beverage service in compliance with local laws
Skills
- Dining Room Operations
- Kitchen Operations
- Resource Procurement
- Inventory Management
- Budget Management
- P&L Analysis
- Personnel Management
- Staffing
- Training
- Onboarding
- Event Planning
- Event Execution
- Microsoft Office
- POS Systems
- Task Delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Cheesecake Factory
11.2023 - Current
Service Manager
Nordstrom
06.2021 - 11.2024
Restaurant Manager/F&B Director
Nordstrom
06.2021 - 03.2023
Restaurant Manager
Red Lobster
03.2018 - 06.2021
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