Summary
Overview
Work History
Education
Skills
Certification
Languages
CUST
Timeline
Generic

Ivette Reing

Cook

Summary

Customer Experience Specialist with a strong commitment to exceeding expectations and delivering exceptional service. Proven ability to adapt to changing demands, including flexible hours to meet business needs. Skilled in training, processing, and software applications, contributing to organizational success through effective customer engagement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Store Associate/Assistant

Short Stop Convienience/Gas Service
01.2022 - 05.2024
  • Executed cashiering, stocking, and cleaning tasks to optimize store operations.
  • Delivered exceptional customer service while managing cash register transactions.
  • Displayed merchandise effectively to enhance product visibility and customer engagement.
  • Maintained store appearance daily to ensure a welcoming environment.
  • Completed daily responsibilities to uphold balance in Deli area and bait/tackle station.
  • Assisted customers in Deli area, ensuring satisfaction with service and products.
  • Monitored inventory levels to facilitate efficient restocking of merchandise.
  • Collaborated with team members to maintain high standards of cleanliness and organization.

Certified Nursing Assistant

Cook Hospital
09.2024 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Preschool Teacher

Little Beginings Preschool
08.2019 - 05.2024
  • Delivered high-quality care for seven children aged two to three years for 10 hours daily.
  • Fostered social and emotional growth through engaging Montessori activities.
  • Cultivated strong family relationships to enhance child development support.
  • Maintained a safe, nurturing environment as a top priority for all children.
  • Designed and organized monthly lessons to create a dynamic classroom atmosphere.
  • Participated in online and in-person training to meet childcare licensing standards.
  • Established trust with families through effective communication and support.

Customer Service Representative

Delta Airlines Call Center
08.2018 - 08.2019
  • As a reservations agent I was entrusted to connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by: Effectively listening, Quickly identifying and owning customer issues, Actively search for solutions to problems, Making quality decisions, Interacting with a globally diverse group of customers and colleagues

Claims Processor

Blue Cross Blue Shield of MN
06.2015 - 06.2018
  • As a claims processor I was required to adjudicate Medicare claims and take appropriate actions to resolve discrepancies. We often work backlog of denied/rejected claims for timely resubmission. We were tasked with managing assigned queues and ensured we kept up to date and current on all claims and meeting productivity criteria. If necessary I obtained documentation and provided to claims supervisor upon their request for billing and audit purposes. Our work also required we follow all applicable Medicare and MN regulations including HIPAA. I was diligent when we had to adhere to claim turnaround times, not too often but on occasion assisted with work with service on provider or member claim issues for a resolution. With claims processing we often sent letters to communicate with providers and Member for claim issue resolution. As a claims processor my ability to multitask while maintaining attention to detail was strengthen. I also demonstrated the ability to work efficiently and calmly in an environment with changing priorities. Overall, I feel this line of work really helped me developed into a more detail-oriented person and have become more efficient with time management and strong communication skills. During my time at Blue Cross I have taken the initiative; to join in company groups to work out employee engagement functions

Designated Coordinator

Lutheran Social Service
12.2009 - 01.2015
  • As a supervisor I was entrusted with the mental, physical, emotional, and financial aspects of the lives of individuals with disabilities. The individuals we support are vulnerable adults and relied on the staff that I hired to help the individuals fulfill their goals and dreams. I supervised a group of 20 staff, males and females. I was entrusted to complete the role of human resources officer in Roseau. I hired and terminated employees if necessary. I created schedules and completed payroll twice a month. I also carried out all of the disciplinary actions and rewards staff received. I held monthly in-service with all staff to help them keep training up to date. I managed the training for all staff in accordance with DHS regulations and policies. It was my responsibility to ensure that our program provided updated reports for each of the individuals we support. Therefore, each year I gathered the interdisciplinary teams and held two meetings. I reviewed risk managements, behavior support plans, and individual support plans. The team consisted of 1 case manager, the day program coordinator and the guardian. I was on call 24 hours and 7 days a week. I answered emergency calls when necessary. I also held fundraisers and seeking donations to help the programs acquire fun new things. Lutheran Social Services allowed me to be the vehicle for abundance in the lives of the individuals we support. I also was given the opportunity to be an exemplary leader to the staff. I enjoyed the work and challenges. Being able to change the lived of others is very rewarding

Community Police Aid

Los Angeles Police Dep.
01.2005 - 05.2009
  • As a Police Aid I perform a variety of administrative, clerical and other support functions as prescribed by the supervisor. I completed many tasks such as answering and directing phone calls, assisting citizens via telephone and in-person, operating radio console, and performing administrative/clerical duties such as typing, filing, data entry. I was able to provide assistance to the police officers with arrest processing. I worked on special projects in the Chief’s office

First Responder

Cook Ambulance
01.2015 - 04.2022
  • Navigated complex traffic conditions safely to ensure timely arrival at emergency scenes while minimizing risks associated with high-speed driving.
  • Collaborated with fellow first responders for efficient management of mass casualty incidents, ensuring the safety of all involved parties.
  • Conducted thorough incident debriefings to identify areas for improvement and implement new strategies or procedures as needed.
  • Provided medical aid such as CPR, AED, spinal drainage, ventilation, and controlled bleeding to stabilize patient conditions.
  • Enhanced patient care quality by regularly participating in training sessions and staying up-to-date with first aid best practices.
  • Contributed to community outreach initiatives, educating the public about emergency preparedness and first responder services available in their area.
  • Developed strong working relationships with local hospitals and medical facilities, ensuring streamlined transfers of patients requiring further treatment.
  • Expedited incident resolution by swiftly assessing situations and determining appropriate courses of action based on established guidelines.
  • Transferred patients to emergency units of local hospitals.
  • Maintained optimal functionality of critical equipment, performing routine inspections and coordinating necessary repairs or replacements as needed.
  • Improved emergency response times by streamlining communication protocols and refining dispatch procedures.
  • Prioritized tasks efficiently in high-pressure environments to optimize response efforts and allocate resources appropriately.
  • Reduced injury rates during rescues through rigorous adherence to safety protocols and proper use of personal protective equipment.
  • Managed stressful situations with composure while maintaining professionalism under intense pressure.
  • Served as an effective liaison between multiple agencies during joint operations, facilitating seamless coordination and information sharing.
  • Demonstrated strong decision-making capabilities in dynamic, high-stakes situations by evaluating risks and selecting optimal courses of action.
  • Administered oxygen, oral glucose and activated charcoal to patients.
  • Exceeded established performance benchmarks consistently, showcasing dedication to excellence in all aspects of the first responder role.
  • Assisted in disaster preparedness efforts, conducting risk assessments and developing contingency plans for various emergency scenarios.
  • Increased team cohesiveness by fostering a supportive work environment, promoting open communication, and providing constructive feedback.
  • Provided compassionate care to patients during transport, monitoring vital signs and administering life-saving interventions when necessary.
  • Utilized advanced technical equipment effectively during rescue operations, such as extrication tools or defibrillators.
  • Participated in ongoing professional development opportunities to continually enhance knowledge and skills relevant to the role of a first responder.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Administered CPR, oxygen and other life-saving medical treatments.

Grant Writer

Cook Fire Department and Little Beginings
12.2015 - Current
  • Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
  • Supported capacity building initiatives within the organization by providing training on grant writing best practices to staff members.
  • Maintained compliance with funder requirements by diligently monitoring project progress and submitting timely reports.
  • Enhanced collaboration within the organization by providing regular updates on grant activities and progress toward goals.
  • Streamlined the grant application process by creating templates and tools for consistent proposal content.
  • Designed annual grant award strategy as key component of organizational funding initiatives.
  • Contributed to a positive organizational culture by promoting open communication, teamwork, and shared success in fundraising efforts.
  • Attended grant writing conferences to enhance sources and interact with other grant writing professionals.
  • Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency.
  • Tracked in-process and previously submitted grant applications to obtain status updates.
  • Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
  • Wrote, reviewed and edited proposals for grants, gifts, and contracts.
  • Collected information on existing programs to demonstrate cohesive and sustainable organization to funders.
  • Developed impactful grant applications to enhance organization's potential for funding awards.
  • Gained familiarity with organization's operational and financial challenges and opportunities to improve grant writing knowledge base.
  • Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals.
  • Completed grant writing course, gaining practical experience to obtain knowledge of grant application policies and procedures.
  • Enhanced overall fundraising strategy through participation in annual events, individual donor cultivation efforts, and corporate sponsorship proposals.
  • Reinforced organizational reputation for accountability, preparing detailed and timely grant reports that demonstrated impact and stewardship of funds.
  • Collaborated with program staff to develop strong, outcomes-based grant applications that aligned with organization goals.
  • Prepared and submitted grant applications to corporate organizations, private foundations and Type to solicit grant monies for organization.

Education

Diploma - undefined

San Pedro Police Academy Magent
San Pedro, CA

B.S. - Sociology

Long Beach State University

Skills

  • Dedication

Certification

  • American Heart Association: Hibbing MN
  • CERTIFIED EDUCATOR FOR CPR/FIRST AID /AED
  • As a CPR instructor I am certified and teach people within the community the proper way to perform lifesaving techniques.

Languages

Spanish
Native or Bilingual

CUST

  • Cook Ambulance: Cook MN
  • Emergency Medical Responder
  • As a First Responder for the Cook Ambulance I am on call on weekends on weeknight when ever possible we respond to all medical emergencies. This has really been a role that I take with pride and enjoy helping saving and protecting the health and well being of the citizens.

Timeline

Certified Nursing Assistant

Cook Hospital
09.2024 - Current

Store Associate/Assistant

Short Stop Convienience/Gas Service
01.2022 - 05.2024

Preschool Teacher

Little Beginings Preschool
08.2019 - 05.2024

Customer Service Representative

Delta Airlines Call Center
08.2018 - 08.2019

Grant Writer

Cook Fire Department and Little Beginings
12.2015 - Current

Claims Processor

Blue Cross Blue Shield of MN
06.2015 - 06.2018

First Responder

Cook Ambulance
01.2015 - 04.2022

Designated Coordinator

Lutheran Social Service
12.2009 - 01.2015

Community Police Aid

Los Angeles Police Dep.
01.2005 - 05.2009

Diploma - undefined

San Pedro Police Academy Magent

B.S. - Sociology

Long Beach State University

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