Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iyana Thompson

Shakopee

Summary

Dynamic individual with hands-on experience in various positions related to health-care with more recent experience in payroll and accounts receivable with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
10
years of professional experience

Work History

Accounts Receivable/Payroll Specialist

The Cottages Group
06.2024 - Current
  • Generated financial statements and reports to detail accounts receivable status.
  • Submitted alternate billing for clients belonging to special demographics using quickbooks software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
  • Organized class and maintained office records for billing, and accounts receivable.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Completed bi-weekly payroll for company employees.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.

Intake Specialist

Beacon Specialized Living
07.2023 - 02.2024
  • Developed strong relationships with clients to ensure their satisfaction throughout the intake process.
  • Responded promptly to emails and phone calls from current or prospective clients.
  • Analyzed incoming requests for service, determining eligibility based on predetermined criteria.
  • Maintained accurate records of client information and updated databases accordingly.
  • Coordinated with other departments to ensure that all necessary paperwork was completed correctly and on time.
  • Reviewed medical records to identify diagnoses and procedures.

Program Director

The Cottages Group
03.2020 - 06.2023
  • Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
  • Led team meetings to ensure effective communication between departments and timely execution of tasks.
  • Developed and managed program budgets, monitored expenses, and identified cost savings opportunities.
  • Initiated and set goals for programs based on organization’s strategic objectives.
  • Established policies and procedures for program management activities such as scheduling, tracking progress, and reporting outcomes.
  • Maintained 245D paperwork including but not limited to CSSPA, SMA, and IAPP.
  • Oversaw quality management activities to integrate improvement opportunities into daily program operations.
  • Oversee of compliance, completed weekly audits.
  • Delegated work to staff, setting priorities and goals.
  • Complete licensing paperwork and walk throughs with county licensor’s.

Program Manager

The Cottages Group
10.2018 - 03.2020
  • Ensured compliance with company policies and procedures while managing programs.
  • Analyzed program performance and identified areas for improvement.
  • Successfully managed multiple programs simultaneously, ensuring all deliverables were met on time and within budget.
  • Designed training materials for new staff members joining the program team.
  • Provided guidance and mentorship to junior team members as they gained experience in their roles.
  • Managed budgets for multiple programs concurrently.
  • Reviewed employee performance annually and delivered constructive feedback to improve weaknesses.
  • Completed annual team meetings.
  • Maintained 245D paperwork including but not limited to CSSPA, IAPP and SMA.

Program Coordinator

The Cottages Group
02.2017 - 10.2018
  • Scheduled and organized program-related meetings and events.
  • Maintained compliance with all regulations relevant to the program activities.
  • Created and managed budgets to support program activities.
  • Oversaw direct care staff and other day-to-day activities.
  • Established work schedules and assigned work to staff members.
  • Direct care staff responsibilities.

Direct Care Staff Member

The Cottages Group
09.2015 - 02.2017
  • Maintained accurate documentation of client progress, noting changes in behavior or health status as needed.
  • Assisted in daily living activities such as meal preparation, grooming assistance, medication reminders.
  • Attended training sessions on relevant topics including First Aid and CPR certification.
  • Monitored medications for accuracy in dosage levels according to doctor’s orders.
  • Demonstrated excellent communication skills while interacting with clients, families, medical professionals, and other members of the healthcare team.

Education

High School Diploma -

Burnsville High School
06.2015

Skills

  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Follow-up Skills
  • Time Management
  • Organizational Skills
  • Effective Communication
  • Multitasking Abilities
  • Resourcefulness
  • Empathy and Compassion
  • Critical Thinking
  • Computer Proficiency
  • Professionalism
  • Attention to Detail
  • Telephone Etiquette
  • Decision Making
  • Conflict Resolution
  • Garnishment processing
  • Processing wage withholding orders
  • Data imports
  • Payroll policies and procedures
  • Time sheet review
  • Billing
  • Financial reports
  • Policy adherence

Timeline

Accounts Receivable/Payroll Specialist

The Cottages Group
06.2024 - Current

Intake Specialist

Beacon Specialized Living
07.2023 - 02.2024

Program Director

The Cottages Group
03.2020 - 06.2023

Program Manager

The Cottages Group
10.2018 - 03.2020

Program Coordinator

The Cottages Group
02.2017 - 10.2018

Direct Care Staff Member

The Cottages Group
09.2015 - 02.2017

High School Diploma -

Burnsville High School

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