Izabella Swanson
Maplewood
Summary
Detail-oriented professional in order processing and customer service, enhancing operational efficiency and customer satisfaction through effective problem-solving. Managed product inspection logging and optimized storage organization, contributing to streamlined operations. Strong work ethic and adaptability support independent work and quick skill acquisition.
Overview
3
3
years of professional experience
Work History
Order Fulfillment Associate
The Home Depot Inc
Woodbury
10.2023 - Current
- Coordinated product picking and packing to ensure timely shipments.
- Processed customer orders efficiently using order management systems.
- Maintained accuracy in inventory records and stock levels daily.
- Collaborated with team members to streamline order fulfillment workflows.
- Operated forklift, pallet jack, or other equipment as needed.
- Resolved customer inquiries regarding order status and delivery.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Tracked shipments and updated customers on delivery progress.
- Collaborated with team members to complete tasks efficiently and effectively.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Cashier
The Home Depot Inc
Woodbury
10.2023 - Current
- Processed customer transactions quickly and accurately at point of sale.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Handled cash, credit, and electronic payments securely and responsibly.
- Addressed customer concerns and resolved issues effectively at the register.
- Delivered high-level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Associate, Paint Department
The Home Depot Inc
Woodbury
10.2023 - Current
- Guided customers in selecting paint products and matching colors, resulting in increased satisfaction.
- Provided technical advice on paint application and surface preparation techniques.
- Resolved customer inquiries and issues promptly, maintaining high professionalism.
- Responded to incoming calls about product information and availability, providing accurate details to support customer needs.
- Facilitated customer transactions at point of sale, contributing to improved service speed.
- Executed cashier duties, including ringing up sales, processing payments, issuing receipts, and providing change.
Education
High School Diploma -
Tartan Senior High
Oakdale, MN06-2025
Skills
- Order management
- Order accuracy
- Inventory management
- Shipment tracking and processing
- Order picking
- Warehouse operations
- Space utilization and organized paperwork
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
Timeline
Order Fulfillment Associate
The Home Depot Inc
10.2023 - Current
Cashier
The Home Depot Inc
10.2023 - Current
Customer Service Associate, Paint Department
The Home Depot Inc
10.2023 - Current
High School Diploma -
Tartan Senior High