Jabir Warsame
Plymouth
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
9
9
years of professional experience
Work History
Operations Manager
SavePlus Home Care Services
Portland
01.2023 - 04.2025
- Payroll
- Hiring
- Client supervision
- Staff supervision
- Running day to day office operations
- Quality Assurance
- Compliance
- Managed scheduling, training and inventory control.
- Monitored resource use to achieve set goals within budget constraints.
- Conducted periodic assessments to evaluate company's financial performance.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Office Manager
SAVEPLUS HOME CARE SERVICES
PORTLAND
02.2022 - 01.2023
- Ensured compliance with applicable laws regarding employment practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in recruiting, onboarding and training new employees.
- Maintained filing system for records, correspondence and other documents.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed completed work to verify consistency, quality, and conformance.
DSP
SAVEPLUS HOME CARE SERVICES
PORTLAND
12.2020 - 01.2022
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Consulted with client care team to continually update care plans.
- Maintained detailed records of services performed on clients.
- Contributed to case reviews of client status and progress.
- Drove clients to doctors' appointments and social outings.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Instructed family members on how to provide bedside care.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Monitored health and well-being of clients and reported significant health changes.
- Worked with cross-functional teams to achieve goals.
CRMA
LIGH HOME HEALTH
PORTLAND
02.2020 - 12.2020
- Answered patient call signals and signal lights to determine patients' needs.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Attended continuing education classes related to medication administration topics.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Maintained a clean and safe environment in the medication preparation area.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Monitored patients for adverse reactions to medications and reported findings to healthcare professionals.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Reminded patients to take prescribed medications or nutritional supplements.
- Administered scheduled drugs under direct supervision of licensed nurse.
Customer Service Representative
MaineHealth
Portland
10.2018 - 01.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
DSP
Shalom House Inc
Portland
08.2016 - 08.2018
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contributed to case reviews of client status and progress.
- Consulted with client care team to continually update care plans.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored health and well-being of clients and reported significant health changes.
- Instructed family members on how to provide bedside care.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained detailed records of services performed on clients.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Customer Service
- Regulatory compliance
- Project management
- Customer service
- Problem solving
- Performance monitoring
- Incidents management
- Marketing
Education and Training
true
Languages
English
Native/ Bilingual
Swahili
Professional
Somali
Native/ Bilingual
Arabic
Limited
Timeline
Operations Manager
SavePlus Home Care Services
01.2023 - 04.2025
Office Manager
SAVEPLUS HOME CARE SERVICES
02.2022 - 01.2023
DSP
SAVEPLUS HOME CARE SERVICES
12.2020 - 01.2022
CRMA
LIGH HOME HEALTH
02.2020 - 12.2020
Customer Service Representative
MaineHealth
10.2018 - 01.2020
DSP
Shalom House Inc
08.2016 - 08.2018
Bachelor of Science - Public Health
Southern New Hampshire University
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