Summary
Overview
Work History
Education
Skills
Timeline
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Jack Peterson

Plymouth,MN

Summary

Dynamic and results-driven professional with exceptional leadership and customer service skills honed at Surly Brewing and Spring Hill Golf Club. Proven ability to enhance guest relations, leading to increased repeat business. Adept at team management and task delegation, ensuring efficient service delivery in high-pressure environments. Committed to continuous improvement and fostering teamwork.

Overview

7
7
years of professional experience

Work History

Server Captain

Surly Brewing
Minneapolis, Minnesota
05.2022 - Current
  • Enhanced customer satisfaction by delivering exceptional service and timely assistance.
  • Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.
  • Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
  • Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
  • Collaborated with management to develop strategies for increasing repeat business from satisfied customers.
  • Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
  • Aided in inventory management by tracking stock levels and assisting in ordering necessary supplies when needed.
  • Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
  • Managed server team for efficient table coverage and optimal dining experience.
  • Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
  • Increased teamwork amongst servers through consistent communication and support during shifts.
  • Boosted overall efficiency by effectively delegating tasks among team members.
  • Trained new servers on restaurant procedures, menu items, and customer service standards.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Sales Associate

Walser Toyota
Bloomington , MN
08.2023 - 05.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Participated in team meetings and training sessions regularly for continuous professional development within the automotive industry.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Lead Bartender

Spring Hill Golf Club
Orono, MN
05.2018 - 05.2022
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Bachelor of Science - Sociology of Law, Criminology, And Deviance

University of Minnesota
Minneapolis, MN
05-2023

Skills

Team management

Strong multitasking

Exceptional leadership

Willingness to learn

Teamwork and collaboration

Customer service

Guest relations

Team leadership

POS systems

Exceptional communication

Verbal and written communication

Critical thinking

Relationship management

Attention to detail

Task delegation

Timeline

Sales Associate

Walser Toyota
08.2023 - 05.2024

Server Captain

Surly Brewing
05.2022 - Current

Lead Bartender

Spring Hill Golf Club
05.2018 - 05.2022

Bachelor of Science - Sociology of Law, Criminology, And Deviance

University of Minnesota

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Jack Peterson