Jackie Overton
White Bear Lake
Summary
Dynamic shift leader with proven expertise in team motivation, cash handling, and operational efficiency. Demonstrated ability to train staff and improve customer satisfaction through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Shift Leader
Walgreens
Maplewood,MN
01.2024 - 04.2026
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Led team members in delivering exceptional customer service and maintaining store standards.
- Trained new employees on operational processes, enhancing team efficiency and performance.
- Coordinated inventory management, optimizing stock levels and minimizing discrepancies.
- Implemented loss prevention strategies, reducing shrinkage through proactive measures.
- Developed employee schedules, balancing labor costs with customer service needs effectively.
- Facilitated communication between departments, improving workflow and operational efficiency.
Assistant Manager
Speedway Gas Station
Maplewood,MN
05.2016 - 06.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained staff on customer service excellence and operational procedures.
- Managed inventory levels, conducting regular audits to optimize stock management.
- Implemented cost-saving measures, reducing waste and improving profitability.
- Resolved customer complaints efficiently, enhancing overall satisfaction ratings.
- Analyzed sales trends, adjusting staffing needs to improve service efficiency.
- Developed training materials for new employees, fostering a knowledgeable workforce.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Once Upon A Child Franchise
Maplewood,Mn
06.2013 - 03.2016
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, ensuring efficient sales operations.
- Assisted with inventory management, maintaining stock levels to meet customer demand.
- Trained new employees on store policies and procedures, fostering a collaborative work environment.
- Implemented visual merchandising strategies to improve product display and drive sales engagement.
- Resolved customer inquiries and complaints effectively, promoting positive brand reputation.
- Conducted regular audits of merchandise displays to ensure compliance with company standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Highland Park Sr High
Saint Paul, MNSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team collaboration and leadership
- Team motivation
- Inventory counts
- Assigning work
- Goal setting and tracking
- Strong verbal and written communication
Timeline
Shift Leader
Walgreens
01.2024 - 04.2026
Assistant Manager
Speedway Gas Station
05.2016 - 06.2023
Sales Associate
Once Upon A Child Franchise
06.2013 - 03.2016
High School Diploma -
Highland Park Sr High