Summary
Overview
Work History
Education
Skills
Interest
Timeline
Generic
Jack Shonminthang Haokip

Jack Shonminthang Haokip

Churachandpur

Summary

As a Senior Customer Service Associate with over a year of providing dedicated customer service and fluency in both written and spoken English, I have honed my communication, conflict resolution, and multitasking abilities in fast-paced environments. I excel at providing exceptional service, building strong relationships with clients and customers, particularly during my time with the UK telecommunications company SKY, where I used my communication and problem-solving skills to help manage complex situations with professionalism and care.

I also have one year of experience in the hospitality sector, working in a high-paced environment providing food and beverages to customers with professionalism and as a natural team player with a passion for delivering outstanding customer experiences and a personality that shines, I am eager to transition into the cabin crew role at Emirates Airlines.

My unique blend of experience in the hospitality sector and customer service, along with a versatile skill set, can be leveraged in a dynamic team environment to contribute to achieving organizational growth.

Overview

2
2
years of professional experience

Work History

Senior Customer Service Associate

Firstsource Solutions
12.2023 - Current

● Working as a Senior Customer Service Associate at Firstsource Solutions, supporting SKY, I excel in delivering outstanding customer service, resolving issues, and ensuring customer satisfaction.

● My expertise in product knowledge and troubleshooting has contributed to meeting customer expectations and great experience being with SKY with all their bills, subscriptions and technical issues.

● And I am a natural team player and able to adapt to fast-paced environments and pressure and excel in providing the best experiences to customer which will help me to utilize the skills for the company.

Food and Beverage Attendant

Lemon Tree Hotel
11.2022 - 12.2023

● A year of dedicated customer service as a waiter at one of India's major hotel chains, ensuring great guest experiences and maintaining high standards of hospitality.

● Working in hospitality has honed my skills in multitasking and problem-solving in a high-paced environment. I have worked effectively within a team as part of the Food and Beverage family, maintaining professionalism while addressing guest needs and ensuring the delivery of an exceptional customer experience.


Education

Bachelor of Arts - History

Churachandpur Colledge
Churachandpur, India
09.2022

Associate of Arts - General Studies

ST. Mary's Higher Secondary School
Churachandpur, India
04.2019

Diploma - Tourism And Hospitality

DDU-GKY
Imphal, India
11.2022

Skills

  • Customer service
  • Time management
  • Problem solving
  • Conflict resolution and Multitasking

Interest

Learning new things and new cultures.

I enjoy listening to music and making them.

I enjoy seeing scenic views.




OTHER INFORMATION


Date of Birth : 13 September 2000.

Height : 169cm and able to reach 212cm high.

Language : Fluent in written and spoken English,

Basic level Hindi. Fluent in KUKI traditional language.

Nationality : Indian.

Timeline

Senior Customer Service Associate

Firstsource Solutions
12.2023 - Current

Food and Beverage Attendant

Lemon Tree Hotel
11.2022 - 12.2023

Bachelor of Arts - History

Churachandpur Colledge

Associate of Arts - General Studies

ST. Mary's Higher Secondary School

Diploma - Tourism And Hospitality

DDU-GKY
Jack Shonminthang Haokip