As a Senior Customer Service Associate with over a year of providing dedicated customer service and fluency in both written and spoken English, I have honed my communication, conflict resolution, and multitasking abilities in fast-paced environments. I excel at providing exceptional service, building strong relationships with clients and customers, particularly during my time with the UK telecommunications company SKY, where I used my communication and problem-solving skills to help manage complex situations with professionalism and care.
I also have one year of experience in the hospitality sector, working in a high-paced environment providing food and beverages to customers with professionalism and as a natural team player with a passion for delivering outstanding customer experiences and a personality that shines, I am eager to transition into the cabin crew role at Emirates Airlines.
My unique blend of experience in the hospitality sector and customer service, along with a versatile skill set, can be leveraged in a dynamic team environment to contribute to achieving organizational growth.
● Working as a Senior Customer Service Associate at Firstsource Solutions, supporting SKY, I excel in delivering outstanding customer service, resolving issues, and ensuring customer satisfaction.
● My expertise in product knowledge and troubleshooting has contributed to meeting customer expectations and great experience being with SKY with all their bills, subscriptions and technical issues.
● And I am a natural team player and able to adapt to fast-paced environments and pressure and excel in providing the best experiences to customer which will help me to utilize the skills for the company.
● A year of dedicated customer service as a waiter at one of India's major hotel chains, ensuring great guest experiences and maintaining high standards of hospitality.
● Working in hospitality has honed my skills in multitasking and problem-solving in a high-paced environment. I have worked effectively within a team as part of the Food and Beverage family, maintaining professionalism while addressing guest needs and ensuring the delivery of an exceptional customer experience.
Learning new things and new cultures.
I enjoy listening to music and making them.
I enjoy seeing scenic views.
OTHER INFORMATION
Date of Birth : 13 September 2000.
Height : 169cm and able to reach 212cm high.
Language : Fluent in written and spoken English,
Basic level Hindi. Fluent in KUKI traditional language.
Nationality : Indian.