Jaclyn Johnson
Minneapolis
Summary
Motivated professional with experience in customer service, sales and administrative tasks. With 6+ years experience in the real estate industry and 16+ years experience in the restaurant/service industry, helping others has become an incredible strength. Problem solving and maintaining a positive attitude are two of the most important aspects of delivering exceptional customer service, client care, and human resources.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Nature's Touch Tree Care
Eden Prairie
08.2025 - Current
- Managed scheduling and appointments for field crews and client consultations.
- Coordinated communication between clients and tree care specialists.
- Assisted with preparing estimates and service agreements for landscaping projects.
Server
D'Amico Holding Company
Minneapolis
08.2016 - 12.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Help customers with dietary restrictions, allergies and intolerances, obtain safe food and beverage by working closely with kitchen/bar staff on alternatives.
- On-boarding/training new servers on menus, computer system, expediting food in timely manner, team work strategies, policies and procedures.
Administrative Assistant/Real Estate Agent
Keller Williams Classic Realty NW
Maple Grove
07.2023 - 10.2024
- Licensed Real Estate Agent in the State of Minnesota as of February 2024.
- Client care, maintaining relationships with past and current clients.
- Auditing closed transactions, ensuring all documents are delivered to compliance department.
- Confirm all commissions and fees are correct and submitted in a timely manner.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Transaction Coordinator/Broker Assistant
America's Realty Group Minnesota
Minneapolis
01.2017 - 07.2023
- Assist all agents within Brokerage on their transactions from contract to closing.
- Utilize programs including but not limited to Google "G-Suite" (Google Docs, Sheets, Forms, etc..), Microsoft Office 365 (Word, Excel, Powerpoint etc..)
- Working closely with clients to ensure a smooth transaction, coordinating closing dates, inspections, appraisals, and any/all other issues that may arise during process.
- Maintaining clear, concise lines of communication with Loan Officer, Realtor, and Closer in order to provide incredible service to our clients.
- Performing business duties such as: auditing closed transactions, utilizing CRM and keeping it up to date, general marketing (social media, monthly mailers, emails, recruiting, etc..), scheduling and hosting monthly Brokerage meetings, managing agent State and Federal compliance rules and regulations.
- Treating each client with care, honesty and integrity while advocating for them in every situation that may arise.
Education
International Business - Some college
St. Cloud State University
Saint Cloud, MNHigh school diploma or GED -
Skills
- Deal closing
- Interpersonal skills
- Record keeping
- Teamwork
- Organizational skills
- Customer service
- Decision making
- Finance
- File organization
- Microsoft Outlook
- Databases
- Social media management
- Customer communication
- Multi-line phone systems
- Law office
- Research
- Task prioritization
- Clerical experience
- Productivity software
- Computer operation
- Open house
- Food industry
- Client communication
- Schedule management
- Client interaction via phone calls
- Executive administrative support
- Client email correspondence
- Project management software
- Event coordination
- Basic math
- Serving
- Managing hospitality teams
- Data entry
- Appointment scheduling
- Written communication
- Quality control
- Adaptability
- Restaurant experience
- Attention to detail
- Phone call management
- Microsoft Word
- Front desk
- Food preparation
- Project coordination
- Calendar management
- Proactiveness
- Travel planning
- Time management
- Non-disclosure agreements (NDAs)
- Microsoft Office
- Vendor management
- QuickBooks
- Microsoft Excel
- Financial close processing
- Phone communication
- CRM system proficiency
- Writing skills
- Sales tax
- Office supply management
- Payroll processing
- Leadership
- Pest control
- Google Docs
- Customer relationship building
- Google Calendar
- Typing
- Tax preparation software
- Financial services
- Meal preparation
- Regulatory compliance
- POS
- Google Workspace
- Contracts
- Closing coordination
- Mailchimp
- Contract review
- Residential real estate transactions
- Administrative experience
- Proofreading
- Office management
- MLS software
- Office experience
- Sales support
- Intake
- Prospecting
- Supervising experience
- Managing real estate transactions
- Food service
- CRM software
- Personal assistant experience
- Microsoft Outlook Calendar
- Logistics management
- Sales pipeline management
- Contract documentation review
Certification
- Real Estate Salesperson
- Driver's License
- Real Estate License
Languages
English
Timeline
Administrative Assistant
Nature's Touch Tree Care
08.2025 - Current
Administrative Assistant/Real Estate Agent
Keller Williams Classic Realty NW
07.2023 - 10.2024
Transaction Coordinator/Broker Assistant
America's Realty Group Minnesota
01.2017 - 07.2023
Server
D'Amico Holding Company
08.2016 - 12.2024
International Business - Some college
St. Cloud State University