Jaclyn Roos
Little Canada
Summary
Friendly Bartender/Server with exceptional customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Friendly, open and committed to building customer base by providing positive service experience.
Overview
21
21
years of professional experience
Work History
Bartender
Bloomington Knights of Columbus
08.2024 - Current
- Assist customers with drink orders
- Serving high volume of customers while bar is open for the night
- Bar prep and clean up
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
Hy-Vee Market Grill
11.2022 - Current
- Providing the best dining experience for diners while in my care at the restaurant
- Preparing, cleaning and stocking dining room
- Serving customers their orders and providing any assistance needed while dining
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Personal Grocery Shopper
Shipt
08.2019 - Current
- Shop and communicate with customer to provide the best shopping experience without them having to go to the store.
- Manage multiple orders and deliver to customer in a timely manner
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Receptionist
Auto Glass Today
08.2018 - 06.2019
- Appointment scheduling for auto glass repairs and replacement
- Assisting customers with filing claims through their insurance for auto glass repairs and replacement.
- General office filing of paperwork
- Answering phone call and assisting customers with auto glass questions and needs
Corporate Payables and Procurement Customer Service Representative
US Bank
10.2008 - 11.2010
- Provided accurate and appropriate information in response to internal and external customer inquiries regarding invoice payments.
- Addressed customer service inquiries in a timely and accurate fashion.
- Assisted internal US Bank employees with expense reporting and corporate credit card services.
- Worked with other US Bank employees on most procurement questions company wide.
- Helped to cross train other employees on all services provided by our department.
Overnight Customer Service Supervisor
US Bank
09.2004 - 03.2008
- Provided accurate and appropriate information in response to customer inquiries.
- Cross trained on all US Bank issued credit card products.
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Resolved issues with difficult credit card problems and customers
Education
Bachelor of Science - Political Science
North Dakota State University
Fargo, ND05-2004
High School Diploma -
West Fargo High School
West Fargo, ND06-1995
Skills
- Banking and financial services background
- Call center management experience
- Strong problem solving ability
- Customer service expert
- Works well under pressure
- Flexible
- Strong work ethic
- Active listening skills
Accomplishments
- Managed call flow with up to 100 calls in queue per minute.
- Promoted to Call Center Overnight Supervisor in a year and a half.
- Worked on the Overnight Team where we were responsible for service on all US Bank credit card products.
- Assisted with internal US Bank employees on Corporate Credit Card services and expense reporting.
- Worked in US Bank's Payables and Procurement department assisting internal employees and vendors with invoice and payment questions along with customer support for most procurement questions/issues/problems.
Timeline
Bartender
Bloomington Knights of Columbus
08.2024 - Current
Bartender/Server
Hy-Vee Market Grill
11.2022 - Current
Personal Grocery Shopper
Shipt
08.2019 - Current
Receptionist
Auto Glass Today
08.2018 - 06.2019
Corporate Payables and Procurement Customer Service Representative
US Bank
10.2008 - 11.2010
Overnight Customer Service Supervisor
US Bank
09.2004 - 03.2008
Bachelor of Science - Political Science
North Dakota State University
High School Diploma -
West Fargo High School