Jacob Bergmann
Minneapolis
Summary
Retail professional skilled in team supervision and customer engagement, dedicated to operational efficiency. Expertise in training staff, managing inventory, and ensuring a welcoming atmosphere. Committed to enhancing customer satisfaction through attentive service and effective sales strategies.
Overview
6
6
years of professional experience
Work History
Barista/Server (Part-time)
Frothy Moon Brewhouse
Williamsburg
10.2022 - 07.2023
- Crafted and served diverse beverages, enhancing customer experience and satisfaction.
- Delivered attentive customer service by processing orders, addressing inquiries, and fostering a welcoming environment.
- Ensured cleanliness and organization of serving area and equipment to support efficient operations.
- Collaborated with team members to ensure smooth operation during busy periods.
- Handled cash and credit card transactions accurately and efficiently.
- Contributed to efficient food handling and preparation.
Receptionist/Office Assistant
Hill and Schultz CPA
Williamsburg
01.2023 - 04.2023
- Answered and managed incoming calls, taking messages and forwarding them to ensure timely communication.
- Welcomed visitors, directing them to appropriate personnel or departments for efficient service.
- Scheduled appointments and maintained appointment calendars.
- Assisted with administrative tasks, including filing, photocopying, and data entry, supporting overall office operations.
- Sorted and distributed incoming and outgoing mail and packages efficiently.
Associate
AutoZone
Williamsburg
04.2022 - 01.2023
- Provided customer service by assisting customers with product inquiries, locating items, and processing transactions.
- Maintained clean, organized store environment, contributing to positive shopping experience.
- Received, stocked merchandise per company procedures, ensuring product availability for customers.
- Conducted stock checks and restocked shelves to support effective inventory management.
- Maintained a clean and organized store environment to enhance the shopping experience.
Floor Supervisor
Timberland Outlet
Williamsburg
11.2017 - 11.2021
- Supervised and managed a team of floor staff to ensure smooth operations and excellent customer service.
- Implemented sales strategies that contributed to achieving targets and enhancing overall revenue.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with sales transactions.
- Trained new employees on company policies, procedures, and product knowledge to ensure consistent service standards.
- Monitored and maintained inventory levels, ensuring accurate stock counts and replenishment.
- Oversaw daily cash handling procedures and ensured accuracy in cash register operations.
- Collaborated with departments to coordinate promotions and displays, driving customer engagement and sales.
- Maintained a clean and organized sales floor, ensuring merchandise is properly displayed.
Education
Bachelor of Science - Cybersecurity
Purdue University Northwest
Hammond, IN05-2025
Skills
- Beverage preparation
- Customer service and support
- Cash handling
- Beverage knowledge
- Inventory management
- Store organization
- Team collaboration
Volunteer Experience
Grove Outreach Program, Williamsburg, VA, Assisted with 'Bread Day' to distribute grain and produce to program guests., Helped clean up and sort donations to ensure efficient organization of resources.
Timeline
Receptionist/Office Assistant
Hill and Schultz CPA
01.2023 - 04.2023
Barista/Server (Part-time)
Frothy Moon Brewhouse
10.2022 - 07.2023
Associate
AutoZone
04.2022 - 01.2023
Floor Supervisor
Timberland Outlet
11.2017 - 11.2021
Bachelor of Science - Cybersecurity
Purdue University Northwest