Jacob Carlson
Bloomington
Summary
My name is Jacob Carlson. I am a young, educated, and hardworking individual looking to further advance my career in the roofing industry. I am a results-driven sales professional with a new-found passion in the roofing industry. With only a year of hands-on experience in roofing sales, I have demonstrated by core abilities to be detailed, organized, professional, and trust worthy. Throughout my life I have made it a priority to build strong relationships with customers through problem solving, honesty, and efficiency to contribute to company revenue growth. Coupled with my 10+ years of hands-on mechanical experience, I would be a perfect candidate for the available position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Roofing Sales Representative
Bravo Restoration
05.2024 - Current
- As a member of Bravo our main duties included door knocking, exterior inspections, adjuster meetings, working with home owners, and organizing material lists for installs.
- Presenting homeowners with a detailed assessment and provide proper solutions tailored to their needs.
- Primarily use Acculynx and Hover software for job management.
- Throughout my time with Bravo we have built and maintained strong relationships with customers, resulting in an increase in repeat business and referrals.
Service Technician & Commercial HVAC/R Installer
Jayhawk Mechanical
11.2014 - 01.2023
- As a Jayhawk Employee, My main duties included servicing and installing HVAC/R equipment such as hot water boilers, steam boilers, rooftop units, refrigeration systems, forced air furnaces, make up air units, commercial ventilation systems, and commercial control systems for apartments and large commercial buildings.
- With such a wide variety of equipment responsibility it was a must everyday to be, well organized, detail orientated, clear, and concise to get the jobs done by the appropriate time length.
- Preform the work and retrieve the proper materials, tools, and equipment to complete the tasks given within a profitable time allowance.
- Coordinating with customers, tenants, property management staff, homeowners, building owners, and other co-workers.
- Upsell the customer and/or homeowner to a wifi thermostat or a new high efficiency furnace and air conditioning system.
- Stay up to date about the latest products out on the market.
Service Technician
Southside Heating and Air Conditioning
06.2013 - 01.2014
- Getting a first hand look at residential HVAC systems
- My duties included preforming repairs, providing solutions to questions and/or concerns, and selling a new system to a homeowner if the existing system could not be repaired.
- I promptly applied the knowledge and skill sets that were requested of me, which led to my promotion as the primary technician for all service based work.
iOS Developer/Tier 2 Senior Advisor
NCO Financial
08.2011 - 01.2013
- As an AppleCare senior advisor, we were trained on troubleshooting, activating, and repairing iOS devises such as iPhones, iPods, iPads, and MacBook computers.
- We assisted customers over the phone on how the devices work, set up for personal and/or business use, troubleshooting software issues, and even create repair requests for hardware issues all over the phone.
- We were trained on what to say, how to say it, and our tone of voice as we said it.
- As a member of AppleCare, you are required to stay on top of the latest technology available.
- I am proud to say that as an AppleCare Tier 2 advisor, I had 100% customer satisfaction surveys for 3 months straight.
Education
Journeyman Worker - HVAC/R
Local 455 Union Apprenticeship
St. Paul, MN05.2020
Associate of Applied Science - HVAC Installation And Repair
Dunwoody College of Technology
Minneapolis, MN05.2014
Diploma -
Belle Plaine High School
Belle Plaine, MN06.2011
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- Network development
- Team Cooperation
- Goal-Driven
- Reliable and Responsible
Certification
- EPA Universal Certification
- Journeyman License Competency Cards for the cities of St.Paul and Minneapolis
- Master License Competency Cards for the cities of St.Paul and Minneapolis
- Journeyman High Pressure Steam License
- Pro10 Certification
- Special Engineer Boilers License
- Scissor Lift Operator Ceritification
References
- Ezekiel Olmstead, 952-457-8195, Co-Worker - Bravo Restoration
- Dan Crothers, 651-324-6821, Owner/President - Jayhawk
- Justin Dodd, 952-288-7408, Personal
- Nick Empey, 651-460-0414, Co-Worker - Jayhawk
Timeline
Roofing Sales Representative
Bravo Restoration
05.2024 - Current
Service Technician & Commercial HVAC/R Installer
Jayhawk Mechanical
11.2014 - 01.2023
Service Technician
Southside Heating and Air Conditioning
06.2013 - 01.2014
iOS Developer/Tier 2 Senior Advisor
NCO Financial
08.2011 - 01.2013
Journeyman Worker - HVAC/R
Local 455 Union Apprenticeship
Associate of Applied Science - HVAC Installation And Repair
Dunwoody College of Technology
Diploma -
Belle Plaine High School
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