JACOB GARVIN
Lakeville,MN
Summary
Knowledgeable District Manager with a proven record of success at Waste Management, adept at leading multi-site operations while driving performance improvements and enhancing customer satisfaction. Expertise in conflict resolution, strategic planning, and operational efficiency fosters the development of high-performing teams and optimizes service delivery across diverse territories. Achievements include implementing process improvements that result in significant productivity gains and effective cost control. Strong communicator skilled in fostering collaboration, accountability, and consistent execution of organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Manager 1
Waste Managment
Cambridge, MN
04.2026 - Current
- Led operational teams to enhance waste collection efficiency and customer satisfaction.
- Developed and implemented training programs for staff, improving service standards.
- Managed budget allocations to optimize resource utilization across multiple districts.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated cross-functional teams to execute strategic initiatives aligned with corporate goals.
Operations Manager
Waste Management
Burnsville, MN
07.2022 - 04.2026
- Monitored driver performance, provided feedback, and coached as needed
- Perform site visits with customers on inventory, sizing, and conflict resolution
- Supervised activities of employees, on route looking for performance enhancements, safety improvements, and morale retention
- Perform large group huddle presentations, lead conference calls, and cover for the site District Manager
Feeder Driver
UPS
Eagan, MN
08.2021 - 06.2022
- Class A CDL license with doubles and triples endorsement.
- Deliver trailer units and pick up filled units on time.
- Attentive to following speed limits and using safe work methods.
- Following company protocols and procedures.
- Completed pre-trip inspections in accordance with Department of Transportation regulations.
Package Car Driver
UPS
Eagan, MN
04.2018 - 08.2021
- Completed multiple deliveries and collections of packages weighing up to 130lbs in a timely manner
- Prioritized workloads to ensure time management and proper organization
- Possessed a positive team player attitude when engaging with coworkers and customers
- Maintained excellent customer service with customers
- Utilized organizational and communication skills when working under pressure to complete deadlines
Sales Manager
Dart Transit
Eagan, MN
03.2017 - 04.2018
- Managed customer accounts and customer relationships
- Established relationships with key customers, providing personalized service and support
- Developed and implemented effective sales strategies to drive revenue growth
- Set goals/quotas, build sales plans, analyze data
- Achieve growth each month and work with sales team
- Phone and in-person direct sales
- Analyze driver data on past performance and project future performance
- Navigate and adapt to a changing marketplace using technology
Operations Internship
Dart Transit
Eagan, MN
05.2016 - 03.2017
- Assisted with fleet equipment maintenance
- Assisted technician in repairs to ensure equipment is in safe operating condition
- Logged diagnostic results
- Prepared summary reports
- Monitored loads for on-time delivery and pickups
- Updated safety and OSHA requirements
Education
Bachelor of Science (B.S.) - Sales and Marketing
Saint Mary's University
Winona04-2017
Skills
- Leadership skills
- Detail Oriented
- Strategic planning
- Team development
- Recruiting and hiring
- Customer Service Time Management
- Verbal and Written Communication
- Multitasking
- Conflict Resolution
Accomplishments
Developed and implemented a new AM Launch process, integrating RingCentral communication, a revised 5-minute break structure, and simultaneous truck launch operations across Market and Enterprise levels, improving efficiency, coordination, and operational consistency.
Certification
- Dale Carnegie ISO 9001:2015
- Class A CDL - No restrictions - Doubles and Triples - Air Brakes
Languages
English
Native or Bilingual
Timeline
District Manager 1
Waste Managment
04.2026 - Current
Operations Manager
Waste Management
07.2022 - 04.2026
Feeder Driver
UPS
08.2021 - 06.2022
Package Car Driver
UPS
04.2018 - 08.2021
Sales Manager
Dart Transit
03.2017 - 04.2018
Operations Internship
Dart Transit
05.2016 - 03.2017
Bachelor of Science (B.S.) - Sales and Marketing
Saint Mary's University