Jacob Hamann
Northfield
Summary
Dynamic professional with expertise in client relationship management, complex problem-solving, and metric analytics. Committed to enhancing customer satisfaction and driving team performance. Proficient in digital communications and inter-departmental communications.
Overview
8
8
years of professional experience
Work History
Tech Consultant
Target
Northfield, MN
05.2025 - Current
- Led team in achieving sales goals through effective product promotion and customer engagement.
- Trained and mentored new associates on sales techniques and customer service best practices.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Developed visual merchandising strategies to enhance product visibility and drive customer interest.
- Coordinated with management for scheduling, ensuring optimal staff coverage during peak hours.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and effectively.
Front Desk Receptionist
Rayus Radiology
Coon Rapids, MN
12.2023 - 10.2025
- Oversaw daily operations of front desk area, ensuring adherence to health regulations and company policies.
- Developed training materials for front desk operations that enhanced team performance and consistency in service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Twin Cities Eye Consultants
Coon Rapids, MN
08.2021 - 11.2023
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and medical staff to improve service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Resolved patient inquiries and concerns promptly, ensuring a positive experience in the office.
- Trained new front desk staff on procedures, policies, and customer service protocols to uphold standards.
- Implemented process improvements that streamlined check-in procedures, reducing wait times for patients.
Guest Advisor LOD
Petco
Coon Rapids, MN
06.2018 - 08.2021
- Provided exceptional customer service by assisting with product selection and answering inquiries.
- Maintained knowledge of pet care products and services to educate customers effectively.
- Ensured store cleanliness and organization to enhance shopping experience for customers.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to restock inventory and manage product displays strategically.
- Trained new staff on customer engagement techniques and store policies to ensure consistency.
- Identified opportunities for process improvements in inventory management, reducing stock discrepancies.
- Led promotional events to increase store visibility and drive customer traffic effectively.
Education
Bachelor of Science - Business Administration
Concordia University
Saint Paul, MN06-2029
GED -
Champlin Park High School
Brooklyn Park, MN05-2025
Skills
- Desktop support
- Client relationship management
- Workflow management
- Business analysis
- Power Point Proficiency
- Digital Communication and Presentation Skills
- Metric analytics
- Attention to detail
- Administrative skills
- Data analytics
- Complex Problem-solving
- Word processing
Timeline
Tech Consultant
Target
05.2025 - Current
Front Desk Receptionist
Rayus Radiology
12.2023 - 10.2025
Front Desk Receptionist
Twin Cities Eye Consultants
08.2021 - 11.2023
Guest Advisor LOD
Petco
06.2018 - 08.2021
Bachelor of Science - Business Administration
Concordia University
GED -
Champlin Park High School