Jacob Hilton
Minnetonka
Summary
Jacob Hilton is a passionate customer service worker, digital marketer, brand manager, and experienced leader. Jacob is motivated to create an efficient and memorable hospitable experience wherever he works. He has displayed a natural tendency to connect with both staff and guests in order to create both a comforting work environment and dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Content & Social Media Manager
Tiny Oven MN
01.2025 - Current
- Manage and maintain social media presence to expand and retain customer base
- Create video edits, personalized menus, and other graphics to keep attention on new products and sales
- Analyze data to inform future marketing and social media campaigns
- Assist customers with orders and inquiries to help alleviate any issues or concerns.
- Communicate with other businesses in order to garner more connections that help grow outreach and brand visibility
Capital Grille Server
Darden Restaurants
06.2021 - Current
- Creating an exceptional guest experience that is up to fine dining standards
- Leading teams to successfully execute large parties and corporate buyouts
- Fluently operating the point of sale system to insure accurate sales for large corporate restaurant buyouts
- Managing time constraints for pre show dining experiences
- Training new staff to meet and exceed the standards of The Capital Grille
- Expediting food to ensure quality standards before it reaches the guests
- Garnering a roster of repeat customers to ensure their continued business
Olive Garden Server and Bartender
Darden Restaurants
08.2019 - 05.2021
- Creating a memorable guest experience with each table
- Training new staff to company expectations
- Maintaining cleanliness standards
Choral Leader
University of Wisconsin Eau Claire
09.2017 - 03.2021
- Lead large choirs in multiple cabaret, a Capella, and choral style concerts and rehearsals
- Maintaining a clear leadership and set of expectations for choir members
- Efficiently conducted rehearsals to meet goals and standards for successful performances
Education
Some College - Vocal Performance
University of Wisconsin
Eau Claire, Wisconsin05.2021
Skills
- Digital Marketing
- Customer Service
- Leadership
- Hubspot
- Microsoft Suites
- Audience engagement
- Google analytics
- Email marketing
- Online marketing strategies
- Social media management
- Analytics and reporting
- Brand development and awareness
- Digital media
Certification
Coursera: Google Digital Marketing Course
LANGUAGES
Spanish - Intermediate
Timeline
Content & Social Media Manager
Tiny Oven MN
01.2025 - Current
Capital Grille Server
Darden Restaurants
06.2021 - Current
Olive Garden Server and Bartender
Darden Restaurants
08.2019 - 05.2021
Choral Leader
University of Wisconsin Eau Claire
09.2017 - 03.2021
Some College - Vocal Performance
University of Wisconsin
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