Jacob Lyon
Austin
Summary
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
18
18
years of professional experience
Work History
Quality Manager
ADA Enterprises, INC.
08.2022 - 03.2025
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Calibrated instruments and scales in production area and quality lab.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Devised specifications for processes.
- Developed and deployed production control plans and created work instructions and procedures.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
- Fostered culture of quality awareness and continuous improvement across organization.
Safety Manager
ADA Enterprises, INC.
08.2022 - 03.2025
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated training for 60 employees.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
Floor Supervisor
Quality Pork Processors Inc.
04.2007 - 08.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Evaluated work of 50 floor employees to improve performance.
- Held team meetings to gain feedback, provide updates and set policies.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Delegated tasks to employees to enhance productivity and workflow.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Assisted supervisor with feedback for employee performance evaluations.
Education
Riverland Community College
Austin, MNHigh School Diploma -
Austin High School
Austin, MN01-2000
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Quality processes
- Document management
- SOP development
- Quality training
- Quality planning
- Total quality management
- Product inspection
- Document control
Timeline
Quality Manager
ADA Enterprises, INC.
08.2022 - 03.2025
Safety Manager
ADA Enterprises, INC.
08.2022 - 03.2025
Floor Supervisor
Quality Pork Processors Inc.
04.2007 - 08.2022
Riverland Community College
High School Diploma -
Austin High School
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