Jacob Ross
Minneapolis
Summary
Accomplished Feeder Dispatch Supervisor with proven expertise in driver training, safety compliance, and workforce management. Demonstrated ability to enhance operational efficiency and team performance through effective communication and regulatory knowledge.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Feeder Dispatch Supervisor
UPS
Minneapolis
08.2002 - Current
- Collaborated with team members across multiple departments (Hub, Package, Automotive, IE, Scheduling, etc) to meet daily operational goals.
- Assisted in training new employees (Drivers & Supervisors) on procedures/policies in the Feeder operation.
- Communicated effectively with other team members, across multiple departments, to coordinate workflow efficiently.
Hub Manager
UPS
Minneapolis
02.2019 - 10.2020
- Managed Hub staffing to optimize workforce productivity and coverage needs on the Twilight & Night sorts.
- Ensured compliance with company policies and regulatory standards in all activities.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
Feeder On Road Manager
UPS
Minneapolis
03.2017 - 02.2019
- Oversight of all Feeder Drivers in MN. This included aspects of: Training, Safety, Compliance, Staffing & Driver Performance.
- Participated in training sessions to enhance skills & refresh certifications to maintain compliance with Company, State & Federal DOT standards.
- Completed investigations regarding crashes & injuries, and when necessary for driver performance concerns.
Feeder Supervisor/3rd Party CDL Tester
UPS
Minneapolis
01.2013 - 03.2017
- Provided training & supervision to Feeder Drivers on operational procedures and equipment usage.
- Assisted in the development and updating of standard operating procedures in compliance with State and Federal DOT law and regulations.
- Certified by the State of MN as the 3rd-Party Commercial License Tester for UPS.
Education
Bachelor of Science - Business Management
University of Phoenix
Online10-2008
Skills
- Driver training
- Safety compliance
- Performance evaluation
- Standard operating procedures
- Regulatory knowledge
- Workforce management
- Inspection techniques
- Problem-solving aptitude
Certification
State of MN CDL Tester, October 2013
Timeline
Hub Manager
UPS
02.2019 - 10.2020
Feeder On Road Manager
UPS
03.2017 - 02.2019
Feeder Supervisor/3rd Party CDL Tester
UPS
01.2013 - 03.2017
Feeder Dispatch Supervisor
UPS
08.2002 - Current
Bachelor of Science - Business Management
University of Phoenix